E-Commerce Executive
1 week ago
E-Commerce Platform Management - Manage and optimize product listings across platforms such as Shopee, Lazada, TikTok Shop, and others. Ensure accurate product descriptions, pricing, and stock availability. Monitor platform analytics to track performance and make data-driven improvements.
Sales & Promotions Management - Plan and execute monthly sales campaigns, vouchers, and promotions to drive sales. Collaborate with the marketing team to create promotional strategies aligned with e-commerce objectives. Analyze the effectiveness of campaigns and optimize future promotions.
Order & Inventory Management - Coordinate with the warehouse and logistics team to ensure timely order fulfillment. Monitor stock levels and plan replenishment to avoid out-of-stock situations. Work with suppliers and internal teams to manage inventory flow efficiently.
Customer Service & Chat Management - Respond to customer inquiries and messages on e-commerce platforms promptly. Address customer concerns, process refunds/returns, and ensure high customer satisfaction. Improve response rates and service levels to enhance customer experience.
Market Research & Competitor Analysis - Conduct regular competitor price benchmarking and suggest pricing strategies. Stay updated on industry trends, customer preferences, and emerging food product trends. Recommend new product opportunities based on market insights.
Content & Marketing Support - Assist in content planning for food-related products, including product images and descriptions. Work closely with the marketing team to support social media and live streaming promotions. Ensure engaging product content to improve conversion rates.
Requirements:
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
- 2-5 years of experience in e-commerce management, digital marketing, or online retail operations.
- Strong understanding of e-commerce platforms (Shopee, Lazada, Tik Tok) and their ecosystem.
- Experience in planning and executing online sales campaigns and promotions.
- Proficiency in data analysis, digital marketing tools, and content management systems.
- Ability to work independently and manage multiple projects in a fast-paced environment.
- Strong communication and collaboration skills.
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