Support Engineer

2 weeks ago


Petaling Jaya, Selangor, Malaysia Hiredly X Full time

This job is about being a Support Engineer who helps deploy systems and addresses customer issues through chats, calls, and emails. You might like this job because you'll get to solve problems, work with a team, and improve your tech skills

Responsibilities
  • Handle all inbound and outbound contacts, including chats, emails, and calls.
  • Manage system deployment tasks efficiently.
  • Independently provide accurate information to resolve technical issues and customer inquiries.
  • Generate reports and perform analysis on daily operations in a timely manner.
  • Participate in customer service training, telephone etiquette sessions, and briefings as required.
  • Continuously update and enhance knowledge to support customer service operations effectively.
  • Assist in the preparation and execution of other tasks as assigned by the Supervisor.
  • Maintain a positive team-oriented attitude and collaborate effectively with other divisions within the company.
Job Requirements
  • Strong interest in growing a career in system deployment and support.
  • Possess the right attitude with a willingness to learn and adapt.
  • Diploma or degree in Information Technology, Software Engineering, Computer Science, or a related field.
  • Proven experience in software deployment.
  • Strong technical knowledge of computer software.
  • Excellent interpersonal and communication skills.
  • Strong attention to detail and multitasking abilities.
  • Experience in software deployment and support within the accounting system industry is preferred.
  • Knowledge of SQL Account System, AutoCount, or QNE is a plus.
  • Proficient in spoken and written English; proficiency in Mandarin is a plus.
  • Willingness to work overtime on alternate Saturday (bonus provided).
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