Desktop Support Engineer

5 days ago


Petaling Jaya, Selangor, Malaysia Konica Minolta, Inc. Full time

Join to apply for the Desktop Support Engineer role at Konica Minolta Malaysia.

Responsibilities
  • Provide technical and process assistance to end-users via on-site, phone, email, live chat, and web-form.
  • Diagnose and troubleshoot end-users' problems with various IT tools.
  • Perform an initial assessment, attempt to resolve or escalate the problem based on customer's standard support process and procedures.
  • Analyze and clarify the queries by conducting research and troubleshooting the issues.
  • Provide necessary operation reports and documentation.
  • Perform work in compliance within specified KPI/service level requirements.
  • Perform any ad hoc or scheduled PC refresh within customer's premise.
  • Provide level 2 user support (onsite support by attending to end users).
  • Troubleshoot network operating system, software, and hardware.
  • Be familiar with network operating system, software, and hardware.
  • Work within a ticketing system and create documentation for new processes.
  • Train staff to maximize the potential of existing technology.
  • Provide individual support and training upon request.
  • Provide recommendations about support and information access.
  • Maintain an updated inventory of software, hardware, and resources.
  • Demonstrate aptitude for continuous learning and innovative thinking.
  • Able to work independently and in a team environment.
  • Strong written, oral, and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
  • Document case studies and relevant IT processes and procedures, and add to the knowledge base of the organization.
Minimum Requirements
  • Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology.
  • Preferably at least 2 years of related working experience.
  • Preferably Executive specializing in Information Technology or equivalent.
  • Good communication skills in English, Malay language for both spoken and written.
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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