L2 Desktop Support Engineer MY

2 weeks ago


Petaling Jaya, Selangor, Malaysia Excis Compliance Full time

Petaling Jaya, Malaysia | Posted on 06/02/2025

PLEASE NOTE THIS IS A ONE YEAR CONTRACT (EXTENDABLE)

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)

Desired Skills & Experience Responsibilities:
  1. Image and install software on Windows and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
  2. Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintoshes, and mobile devices
  3. Printer break-fix and installation
  4. Disposal, redeployment, and Asset reclaim
  5. Data Backup and Data Recovery coordination
  6. Hardware Refresh
  7. Warranty and Out-of-warranty repair and replacement
  8. Spare parts management
  9. Audio and Video Support including Health Checks
  10. Inventory and Asset Management – Depot Operations
  11. Coordinate with external vendors for dispatch support
  12. Identify and resolve hardware and software application conflicts
  13. Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
  14. Responsible for asset tagging and entering all incoming equipment into our asset management system
  15. Collaborate with cross-functional teams to properly onboard incoming new hires
  16. Ensure that hardware is properly assigned and updated into our management system
  17. Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
  18. Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
  19. Ensure that resolutions are consistent with company standards and policies
Requirements
  1. Prefer 3-5 years IT experience, including technical training
  2. Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
  3. Experience with imaging Windows 10 OS.
  4. Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
  5. Experience in using PC-based word processing, presentation, and e-mail software preferred
  6. Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
  7. Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
  8. Outstanding customer service and interpersonal skills
  9. Excellent organizational skills and ability to prioritize tasks among many competing requests
  10. Experience working in or supporting a call center or help desk environment
  11. MCP and/or A+ Certifications
  12. Aptitude for learning
  13. Excellent oral and written communication skills
  14. Ability to work in teams and in a team environment
  15. Own car for transportation (mileage will be reimbursed by policy)
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