Desktop Engineer Position
2 days ago
Job Summary
We are seeking an IT Infrastructure Professional to join our team at Excis Compliance. As a key member of our infrastructure team, you will be responsible for delivering exceptional technical support to our employees and ensuring seamless operations.
This role requires a strong understanding of hardware and software systems, excellent communication skills, and the ability to work collaboratively within a fast-paced environment.
Responsibilities:
- Provide expert-level technical support for hardware and software systems across various platforms
- Collaborate with cross-functional teams to ensure efficient operations and high-quality service delivery
- Develop and maintain comprehensive knowledge of industry trends and best practices in IT infrastructure
- Design and implement effective solutions to complex technical problems
- Ensure alignment with company policies and procedures, while maintaining a customer-centric approach
Requirements:
- At least 3 years of experience in IT infrastructure, preferably in a similar role
- In-depth knowledge of Windows and Macintosh operating systems, including networking fundamentals
- Proven expertise in troubleshooting and resolving technical issues in a timely manner
- Strong analytical and problem-solving skills, with attention to detail and accuracy
- Exceptional communication and interpersonal skills, with the ability to adapt to diverse situations
- Bachelor's degree in Computer Science or related field, or equivalent experience
- Industry-recognized certifications, such as MCP or A+, are desirable
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