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Desktop Support Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Excis Compliance Full time

Job Description

This role is responsible for providing overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

Key Responsibilities:

  1. Image and install software on Windows and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
  2. Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintoshes, and mobile devices
  3. Printer break-fix and installation
  4. Disposal, redeployment, and Asset reclaim
  5. Data Backup and Data Recovery coordination
  6. Hardware Refresh
  7. Warranty and Out-of-warranty repair and replacement
  8. Spare parts management
  9. Audit video and audio equipment to ensure proper function and image quality
  10. Inventory and Asset Management – Depot Operations
  11. Coordinate with external vendors for dispatch support
  12. Identify and resolve hardware and software application conflicts
  13. Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
  14. Responsible for asset tagging and entering all incoming equipment into our asset management system
  15. Collaborate with cross-functional teams to properly onboard incoming new hires
  16. Ensure that hardware is properly assigned and updated into our management system
  17. Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
  18. Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
  19. Ensure that resolutions are consistent with company standards and policies