L1 Desktop Support Engineer MY

2 weeks ago


Petaling Jaya, Selangor, Malaysia Excis Compliance Full time

Petaling Jaya, Malaysia | Posted on 05/02/2025

- Respond to and resolve support requests from users via phone, email, or in-person, delivering top-notch service.

- Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.

- Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.

- Provide user training and support for various software applications, empowering users to maximize their productivity.

- Maintain comprehensive documentation of support requests and resolutions in our ticketing system.

- Collaborate with the IT team to implement new technologies and improve existing solutions.

- Ensure compliance with organizational policies and security protocols to protect our systems and data.

Requirements


• Strong Microsoft Operating System installation (Windows 7/Windows 10) and troubleshooting skills


• Strong experience in providing hands-on support for network and datacenter equipment/devices


• Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, etc.)


• Strong desktop support knowledge including hardware, software, and networking concepts


• Strong skills in desktops, workstations, notebooks, printers, and handheld devices


• Good knowledge of supporting iOS and Android devices


• Knowledge of Windows image build process and SCCM deployments


• Basic understanding of audio/video equipment and conference room setup


• User account creation for Active Directory, Exchange Mailboxes, and distribution lists


• Familiarity with remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows native tools


• Troubleshoot and assist end users with mobile device setup, activations, and performance issues


• Handheld support knowledge for Blackberry, Android, and iOS devices


• Strong written and verbal communication skills

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