L1 Desktop Support Engineer MY
2 weeks ago
Petaling Jaya, Malaysia | Posted on 05/02/2025
- Respond to and resolve support requests from users via phone, email, or in-person, delivering top-notch service.
- Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.
- Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
- Provide user training and support for various software applications, empowering users to maximize their productivity.
- Maintain comprehensive documentation of support requests and resolutions in our ticketing system.
- Collaborate with the IT team to implement new technologies and improve existing solutions.
- Ensure compliance with organizational policies and security protocols to protect our systems and data.
• Strong Microsoft Operating System installation (Windows 7/Windows 10) and troubleshooting skills
• Strong experience in providing hands-on support for network and datacenter equipment/devices
• Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, etc.)
• Strong desktop support knowledge including hardware, software, and networking concepts
• Strong skills in desktops, workstations, notebooks, printers, and handheld devices
• Good knowledge of supporting iOS and Android devices
• Knowledge of Windows image build process and SCCM deployments
• Basic understanding of audio/video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, and distribution lists
• Familiarity with remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows native tools
• Troubleshoot and assist end users with mobile device setup, activations, and performance issues
• Handheld support knowledge for Blackberry, Android, and iOS devices
• Strong written and verbal communication skills
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