Customer Advisor

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

Regular Kuala Lumpur International Business Other Job ID:5096

Update 2025-03-07

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for Customer Advisors, who will be supporting Trip.com's customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travellers trust us to take care of their trip.

This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team?

In this Role, you'll get to

  • Deliver excellent customer service through our communication channels via phone, chat, or email.
  • Communicate effectively and professionally with customers, showing empathy and patience.
  • Driven towards achieving individual KPIs and Team Goals.
  • Continuously identify work process improvements and provide prompt feedback during 1:1 sessions as well as team meetings.
  • Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.
  • Advocate the Trip.com culture both internally and externally.
  • Take ownership of customer concerns and be passionate in solving end-to-end travel challenges.
  • Assist with ad hoc projects assigned by Team Leads / Supervisors.

What you'll Need to Succeed

  • Proficiency in both verbal and written English and Malay language.
  • A passion for helping and supporting others. You gain a sense of fulfilment from saving someone's day.
  • Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays.
  • Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.).
  • Positive and forward-thinking attitude, with a diligent and result-oriented approach to work.
  • High stress tolerance and able to work under a pressured environment.
  • Analytical and Critical Thinking with a drive towards customer success.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.

What's more?

  • Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions.
  • Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact.
  • We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
  • We encourage flexible work arrangements.
  • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Customer Support Advisor | IT Tech | Sales + Digital Mktg - Japanese Speakers (Native/JLPT)This is a full-time on-site role for a Customer Support Advisor in several industries located in WP, Kuala Lumpur. The role involves day-to-day tasks related to customer support with a focus on Japanese language proficiency.QualificationsAble to work in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full time

    Customer Technology Advisor - Microsoft Azure (Presales)2 weeks ago Be among the first 25 applicantsProvides certified, technology-specific deep expertise in support of sales engagements.Works in tandem with the KD Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kyndryl Inc. Full time

    Customer Technology Advisor - Microsoft Azure Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    About the RoleThis is an exciting opportunity to join OCBC Bank as a Customer Financial Advisor.In this role, you will be responsible for promoting and cross-selling a comprehensive range of financial products and services to our customers.Key responsibilities include:To provide financial advisory and promote a wide range of financial products and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Travel Advisor

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full time

    Travel Advisor (LUXE)Job Role & PurposeWe are seeking a highly motivated Travel Advisor with experience in sales and/or client-facing roles from any field or industry. Prior experience in the travel industry is an advantage. The ideal candidate possesses a high degree of emotional intelligence, the ability to actively listen and understand customer needs,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SAS Institute Inc. Full time

    Customer Training Advisor - Kuala Lumpur, HybridIn a Customer Training Advisor role, you will be primarily responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets. You will also help drive adoption of SAS software by higher education faculty, promoting skill development...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SAS - Global Full time

    Job DescriptionCustomer Training Advisor - Kuala Lumpur, HybridIn a Customer Training Advisor role, you will be primarily responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets. You will also help drive adoption of SAS software by higher education faculty, promoting...

  • Service Advisor

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Malaysia 富贵集团 Full time

    Job Description: Nirvana Pre-Planning Consultant / Advisor (ETAG)Looking to increase your income in today's challenging economic climate? Are you keen to explore opportunities in a high-growth industry? Join us as a Pre-Planning Consultant / Advisor specializing in bereavement services.What You'll Do:Identify and connect with potential customers to introduce...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Japanese Speaking Customer Support AdvisorThis person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for customers. As the voice of the company, the Customer Service representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers...

  • Sales Advisor

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Atiara Johan Sdn. Bhd. Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from Atiara Johan Sdn. Bhd.Chief Executive Officer at Atiara Johan Sdn BhdCompany DescriptionAtiara Johan Sdn. Bhd. is an authorized PROTON 4S dealership located in Puchong, providing sales, service, spare parts, and body & paint services to the local community.Role DescriptionThis is a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    The Strategic Client Advisor plays a key role in driving customer satisfaction and loyalty through strategic account management. This role involves building strong relationships with senior-level management and identifying opportunities for growth and retention.Key responsibilities include establishing clear retention goals, owning overall relationships with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Click and Connect Online Limited Full time

    Job Advertisement: Independent Financial Advisor for Leading Wealth Management Firm in Kuala Lumpur, MalaysiaWe are representing a renowned Wealth Management firm in Kuala Lumpur, Malaysia, seeking an experienced and qualified Independent Financial Advisor to join their esteemed team.As an Independent Financial Advisor, you will play a crucial role in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Are you passionate about providing exceptional travel experiences? Do you have a strong background in customer service and a keen eye for detail? If so, we invite you to apply for the position of International Travel Advisor at Trip.com Group.As an International Travel Advisor, you will be responsible for guiding our clients through the entire travel...

  • Technical Advisor

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Snibe Full time

    We are looking for a highly skilled Technical Advisor to join our team!About the JobThis full-time position is responsible for analyzing existing and anticipated customer requirements and promoting consideration and purchase of company products and services. You will work closely with our customers to understand their needs and provide tailored...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SAP Full time

    Digital Innovation AdvisorSAP is looking for a Digital Innovation Advisor to join our team. As a Principal Enterprise Architect, you will drive digital innovation and transformation, leading the development of enterprise architecture models and collaborating with cross-functional teams to deliver solutions that meet customer needs.Your key responsibilities...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Thomson Health | Herbal Revival Sdn Bhd Full time

    Company DescriptionEstablished in 1987, Herbal Revival Sdn Bhd is the brand owner, manufacturer, and marketer of the health supplement brand Thomson. Specializing in premium high-quality health supplements, the company supplies mainly to the retail pharmacy and Chinese medical hall channels in Malaysia, Singapore, and Indonesia.Role DescriptionThis is a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Role DescriptionAs a Financial Services Advisor at OCBC Bank, you will play a key role in delivering exceptional customer service to our clients. This includes attending to customer calls, resolving queries and providing personalized solutions.Main TasksTo introduce and create customer awareness on self-service/automated banking channels.To cross-sell bank...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KENS Apothecary Full time

    About the RoleWe are looking for a highly motivated and experienced Senior Beauty Advisor to join our team at KENS Apothecary.As a Senior Beauty Advisor, you will be responsible for providing exceptional customer service, promoting skincare and beauty products, and driving sales.The ideal candidate will have previous experience in beauty retail or skincare...


  • Kuala Lumpur, Kuala Lumpur, Malaysia WIT VENTURES SDN BHD Full time

    Join us at WIT Ventures Sdn Bhd as a Real Estate Advisor Professional and take your career to new heights. As a Real Estate Advisor Professional, you will be responsible for building and maintaining strong relationships with property owners, understanding their objectives, and addressing their concerns proactively.Key ResponsibilitiesFoster long-term...