Manager, Revenue

2 weeks ago

Johor Bahru, Johor, Malaysia Amari Johor Bahru Full time

Job Requirements

  • Open to only Malaysian.
  • Candidate must possess at least Bachelor's degree in Business and/or a hotel industry related post high school qualification (e.g. Diploma in Hotel Management)
  • Possess minimum 5 years' revenue management experience in a 4- or 5-star hotel. (preferably in a 5-star hotel)
  • Proficient in MS Office applications (Word, Excel, Outlook and PowerPoint) and/or Google Suit.
  • Extensive knowledge of Opera PMS, and familiarity with the management of GDS and third party extranets.
  • Previous experience with automated Revenue Management system.
  • Malaysian with excellent communication in English & Bahasa Malaysia.
  • Strong work ethics with high level of discretion.
  • Must be goal orientated and possess ability to work in a team environment.

Key Responsibilities:

1. Forecasting / Daily Management
  • Prepare and distribute daily, weekly, monthly, and other periodic reports as defined by the Onyx policies.
  • Maintain the manual / automated revenue management systems to assist in driving accurate data to assist in fact-based decisions.
  • Prepare and monitor demand forecasts as defined by Onyx policy.
  • On a daily basis review and deploy inventory restrictions and pricing strategies designed to maximise revenue given the forecasted demand conditions.
  • Provide direction to the Distribution and Reservations team on inventory management, balancing room types and management / updating of the Static WHO allotments in the bed banks, aligned with the hotels revenue strategy.
  • Monitor competitor pricing for all revenue generating departments and work with the appropriate department heads to ensure optimum pricing strategy for revenue maximisation.
2. Reports / Revenue Meeting
  • Prepare and distribute daily, weekly, monthly, and other periodic reports as defined by the Onyx policies.
  • Conduct and lead weekly Revenue Strategy Meetings and Group pick up meetings. For resort hotels with longer lead time, ensure 13 months forecasting SOP is maintained and revenue meetings are conducted accordingly.
  • Ensure the lock down forecast submission is completed within the deadline and a rolling 12 month forecast is submitted.
3. Strategy & Analysis
  • Monitor results versus budget on a regular basis and report at appropriate intervals.
  • Apply appropriate restriction settings in all systems to optimize RevPAR during high demand periods, ensuring that WHO stop sale notifications are immediately updated in the participating bed banks.
  • Work with Distribution Manager/Assistant Manager to launch seasonal or tactical offers in online distribution platforms such as Brand website, OTAs, Bed Banks and other B2B partners.
  • Prepare and report historical results to the appropriate parties, accompanied with an analysis of results and recommendations for future policies and procedures.
  • Ensure tracking of all sales programs / promotions / advertising and provide feedback as necessary to relevant departments on the profitability and results of those initiatives.
  • Analyse current revenue generation trends, and identify critical areas for Revenue opportunities.
  • Work with all revenue centers to create and implement seasonal promotions, packages, and other programs to increase demand and revenue during off peak and identified need periods.
  • Conduct competitor and market research to assist with implementing strategies for achieving optimal market mix and attracting new markets as needed.
  • Work closely with Marketing/Digital Marketing and Distribution teams at both property level and corporate level to leverage marketing opportunities.
  • Handle the roles and duties of E-Distribution Manager in their absences.
4. Communication / Training / Coordination
  • Implement revenue management and system standards, procedures, and policies as defined by Onyx. Ensure that you continually train and develop the hotel's team members in the usage of the systems to further enhance the revenue culture at the hotel.
  • Work with Front Desk Manager and Director of Sales to ensure that all staff handling reservation requests are trained in revenue management best practice and follow Onyx policy with regards to guest service and reservation management.
  • Direct the Distribution Manager to ensure that correct Inventory / BAR rates and other strategic packages are available on our own and third party websites. Ensure that WHO Static allotments are being updated in the Bed banks as per revenue strategies.
  • Attend business review meetings with key partners.
  • Direct the Reservations Manager to ensure that all rates are correctly maintained and utilised in the PMS system, and that the PMS system is correctly used by the Reservations / Front Office team for checking rate/room availability and managing reservations.
  • Work with all relevant parties to ensure rate integrity and rate parity in the marketplace.
  • Liaise with the General Manager, Director of Sales, Director of Rooms, Financial Controller, and Corporate office to assist with the development of the Annual Budget.
  • Work with the General Manager, appropriate heads of department and Corporate Office (including but not limited to Sales, Marketing, Distribution and Operations) to ensure that the following pricing strategies developed and deployed are in line with the hotels revenue objectives.
  • All Sales, Marketing, Food & Beverage and Distribution promotions and pricing strategies.
  • Group pricing and contract practices.
  • Annual Corporate Rate / Contract Negotiations.
  • Contract Negotiations with Third party websites and other distribution partners.
  • Contract negotiations with Wholesaler.
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