Senior Security Engineer L2
3 days ago
- Manage ticketing system and ensure all the tickets are up to date with latest information/updates.
- Provide 24x7 support by managing external customers' enquiry, requests or complaints in a timely manner.
- Handles customers' calls/escalation, perform 2nd level troubleshooting and resolution.
- Take ownership of the issue and work with Engineering/Principle towards resolution.
- Monitor, track and communicate status of support requests.
- Perform products preventive maintenance.
- Maintain products firmware, signature and patches up to date.
- Vendor/Principle coordination and management.
- Create & Maintain technical documentations.
- Report possible threats or software issues.
- Install, program and commission devices, security equipment, and software.
- Diagnose and troubleshoot hardware and software issues.
- Conducting vulnerability scans and assessments.
- Analyzing vulnerability data and prioritizing remediation efforts.
- Developing and implementing remediation plans.
- Collaborating with other IT teams to ensure timely vulnerability remediation.
- Configure new scan policies and template.
Job Requirements:
- Experience/technical certification in Tenable is a MUST.
- 3-6 years of experience in security engineering and operations support.
- Analytical-thinking and problem-solving experience.
- Experience working autonomously and prioritizing work with minimal input.
- Time management and multitasking experience.
- Strong knowledge of vulnerability management.
- Experience in deploying and supporting vulnerability management solutions.
- Preferably with engineering support background.
- Excellent verbal and written communication skills.
- Detail oriented and organized.
- Ability to work independently with minimal supervision while maintaining a high level of efficiency.
- Flexible and quick to adapt to sudden changes and issues.
- Willing to work at customer's environment.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesComputer and Network Security
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