Branch Manager

5 days ago


Johor Bahru, Johor, Malaysia Talent Hunts Indonesia Full time

As a Branch Manager you will be responsible for overseeing and managing the daily operations of our branch Johor Bahru. You will play a critical role in leading a team of professionals, fostering client relationships, and ensuring the branch's overall profitability and growth.

Key Responsibilities:

  • Operational Leadership:
  • Oversee all aspects of branch operations, including import/export processes, customs clearance, warehousing, and transportation services.
  • Develop and implement efficient operational processes to maximize productivity and minimize costs.
  • Ensure compliance with all relevant regulations and industry standards.
  • Team Management:
  • Recruit, train, and mentor a high-performing team of freight forwarding professionals.
  • Set clear performance goals and provide ongoing feedback to support employee development.
  • Foster a positive and collaborative work environment that promotes teamwork and employee engagement.
  • Client Relationship Management:
  • Cultivate and maintain strong relationships with existing clients, addressing their needs and concerns promptly.
  • Identify and pursue new business opportunities to expand the branch's client portfolio.
  • Ensure excellent customer service and satisfaction, striving to exceed client expectations.
  • Develop and manage the branch budget, monitoring expenses and revenue to achieve profitability targets.
  • Implement cost-effective measures and strategies to improve financial performance.
  • Prepare regular financial reports and forecasts for senior management.
  • Compliance and Safety:
  • Ensure that the branch adheres to all relevant laws, regulations, and safety standards.
  • Promote a culture of operational excellence and responsible work practices within the branch.
  • Market Analysis and Strategy:
  • Stay informed about industry trends, market developments, and competitor activities.
  • Contribute to the development and execution of the branch's strategic plans and growth initiatives.

Qualifications:

  • Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
  • Proven experience (5+ years) in freight forwarding and logistics, with a track record of successful leadership.
  • Strong knowledge of the Malaysian logistics and transportation market.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficient in using logistics and supply chain management software.
  • Strong financial acumen and the ability to analyze and interpret financial data.
  • Results-oriented with a focus on achieving targets and delivering exceptional customer service.
  • Familiarity with customs regulations and international trade practices.
  • Fluency in English and Malay; additional languages are a plus.
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