Senior Manager Branch Operations

5 days ago


Johor Bahru, Johor, Malaysia Sime Darby Industrial Full time
About the Role

Sime Darby Industrial is one of the world's largest Caterpillar dealers, with over 110 branches across 10 countries in the Asia Pacific region. We are seeking a highly experienced Senior Manager Branch Operations to join our team and lead our branch operations function.

This is a fantastic opportunity to join a leading industrial company and take on a leadership role that will see you overseeing the daily activities of our branch, ensuring smooth sales and service functions. Your primary focus will be on providing excellent customer service, addressing client inquiries, and ensuring their needs are met promptly and professionally.

You will also support the sales team in identifying potential business opportunities and contributing to driving sales growth. Additionally, you will ensure compliance with safety and operational standards within the branch, which includes developing and maintaining strong relationships with clients, particularly those in the plantation industry, to support business growth.

To be successful in this role, you must have a proven track record of delivering exceptional customer service and achieving sales targets. You should also be an effective communicator, able to work collaboratively with colleagues across different departments.

Key Responsibilities
  • Lead branch operations, ensuring smooth sales and service functions
  • Provide excellent customer service, addressing client inquiries and meeting their needs promptly and professionally
  • Support sales team in identifying potential business opportunities and driving sales growth
  • Ensure compliance with safety and operational standards within the branch
  • Develop and maintain strong relationships with clients, particularly in the plantation industry


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