Senior Operations Manager

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

Join us in this role where you'll become Senior Operations Manager as part of our IT EPIC Team in Global Operations Management. You´ll play an important role in driving problems and major incidents individually, ensuring process and productivity KPI adherence, and being part of the global team that'll drive our company to an even higher level of operational maturity.

Welcome to Service Operations APAC Competency Center
You'll be part of the global EPIC team where you, together with your colleagues, will drive forward the four main ITSM processes: Event, Problem, Incident and Change. The team consists of five colleagues in Malaysia and four colleagues in Denmark, so you'll have a strong team to learn from and with. You'll be an important part of a duty roster to ensure the best quality of Operations in a Global 24/7 EPIC Center, where business units work in different time zones.

As a team, we drive our EPIC Center, assuming responsibility for the daily operation of Ørsted IT. The team is closely knitted together by their skillset, professionalism, as well as a strong sense of humour.

You'll play an important role in:

  • Independently taking great responsibility to drive forward problems, incidents, and service requests, ensuring KPI adherence and assuming responsibility for driving major incidents.
  • Acting as change manager ensuring compliance and scheduling of changes.
  • Taking on the role as Senior Operations Manager, who is responsible for all activities in the Operations Center on a day-to-day basis.
  • Participating in ad-hoc tasks such as developing, reporting, and optimizing procedures.

To succeed in the role, you:

  • Have solid experience in working within the field of IT operations in a similar role, preferably with prior experience of ITIL v3/4 and/or ITSM tools.
  • Have a broad technical understanding and a natural curiosity that drives you to learn new things.
  • Have adaptability to work in a Global Service Environment, facilitating different time zones, with a duty roster inclusive of shifts outside of office hours, during public holidays and involving physical presence in the office setting.
  • Have the ability to seek commitment and engage with all levels of stakeholders, from technical experts to senior management.
  • Have strong language skills in English as you have the responsibility for communicating globally company-wide on a regular basis.

Maybe you've read the above and can see you have some transferable skills, even though they don't quite match all the points. If you think you can bring something to the team, we still encourage you to apply.

Shape the future with us
Send your application to us as soon as possible. We'll be conducting interviews on a continuous basis and reserve the right to take down the advert when we've found the right candidate.

Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country. We don't take applications or inquiries from external recruiters or agencies into account for this position.

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