Customer Relation Executive

3 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Reeracoen Recruitment Full time
Customer Relation Executive (Local Japanese Speaker)

An interpreter position in a medical setting.

Job Description
  • Act as an interpreter for doctor consultations with Japanese clients.
  • Provide medical support, handling hospital procedures and insurance claims for Japanese members.
  • Assist in police reporting as an interpreter for Japanese customers involved in car accidents.
  • Manage documents and data entry into the computer system in Japanese and English.
  • Offer general administrative and operational support for assigned tasks.
  • Answer phone calls and handle email correspondence as well as ad-hoc duties.
  • This role requires 24-hour standby shifts, providing support during non-working hours and on weekends or public holidays.
Requirements
  • Educational Background: A Diploma, Bachelor's Degree, or higher from any field is required.
  • Experience: At least one year of experience in customer service, translation, or interpretation is necessary. Fresh graduates are welcome to apply.
  • Language Skills:
    • Fluent Japanese language skills are essential. Candidates must have JLPT N2 or above certification.
  • Availability for standby duty after work hours and on weekends is required.
Benefits
  • Parking facilities available.
  • Medical insurance provided.
  • Health screening check-ups covered.
  • Reimbursement for medical fees.
  • Handphone allowance (up to RM200).
  • Overtime pay.


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