Employee Technology Experience Engineer II
6 days ago
Qualifications
Qualifications:
Skills:
- Distinctive service and customer orientation
- Strong analytical and problem-solving skills
- Good communication skills
- Must be able to handle multiple tasks and adjust priorities
- Knowledge of industry standards of multi-vendor collaboration tool suites
Certificates / Training:
- N/A
Experience:
Level II
- 3+ years hands-on experience in providing support on end user equipment (i.e., desktop, laptop, mobile devices, conference devices, printers, etc.)
- 3+ years in administering multiple collaboration tools and providing end-user support
- 3+ years level 1 support on server and network infrastructure
- 3+ years level 1 support experience for network equipment and telecommunication equipment
- Preferred: 5+ years in administering multiple collaboration tools and providing end-user support
- Vendor communication with internet and telecommunication service providers for service escalation
- Vendor communication in IT requirements and IT procurement documents preparation and processing
Education:
- Bachelor's in Information Technology or related field
Principles & Related Competencies:
- Ethical: Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty, and respect.
- Leader: Meets challenges head-on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction.
- Collaborative: Works cooperatively with others; Offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team's results; Celebrates the individual and the team; Ability to clearly communicate.
- Looks Beyond Oneself: (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values distributors and teammates.
- Drives Innovation: Adds value through proposing ideas and creative solutions to employee, distributor, and/or customer challenges; Listening to and respecting others' ideas through collaboration; Driving ideas forward to implementation.
- Delivers Change: Adapts to different working environments; Responds positively to change including new duties and assignments.
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