Senior Sales

5 days ago


Kampung Baharu Nilai, Negeri Sembilan, Malaysia DARCO MALAYSIA Full time
責任、義務與義務:
  • 為客戶提供卓越的服務、一般技術指導以及產品操作、維護、維修、物流支援、庫存盤點和安裝方面的協助。
  • 對營運和服務活動負責。負責區域的擴大/重新定位需進一步規劃、討論與指導。
  • 透過嚴格的測試維護系統功能,找到提高效率和生產力的方法,並為所有現有解決方案產生維護和支援活動。
  • 準備並向直接上級和高階管理人員提交每月服務合約履行情況、人力和工廠問題、潛在風險和所需幫助的更新報告。
  • 領導、監督和發展由主管和技術人員組成的服務團隊,負責日常服務營運和營運維護合約。
  • 透過現場指導和培訓提供技術援助,指導正確操作、維護和排除指定程序和地面支援設備的故障,包括使用和正確解釋數據和技術說明。
  • 確保維護、運作和服務品質始終如一並滿足客戶的要求,從而實現更高的客戶滿意度。
  • 確保所有維運和服務合約的履行符合客戶的要求和每月的績效KPI。
  • 負責並主導處理與我們的服務、營運和維護合約相關的客戶投訴。
  • 由於該職位要求候選人與講普通話的客戶打交道,因此優先考慮能夠說流利普通話的候選人。
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