Senior Client Operations Officer, Fund Distribution Services M/F
3 days ago
CACEIS Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 22/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
Position: Senior Client Operations Officer, Fund Distribution Services
Supporting Region: Lux
Working Hours: 3pm - 12am or 4pm - 1am
Responsibilities:
- Prepare and process Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's /KQI's.
- Ensure accuracy and punctuality of data sent to Fund Managers.
- Collaborate and interact with other teams within the Fund Distribution Services department and other teams within the company.
- Assist the Supervisor in leading the team and act as the point of contact in the absence of the Supervisor to ensure complete shift coverage.
- Generate and dispatch regular (SLA) and specific reports upon request of internal or external parties.
- Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments.
- Generate distributions, process payments, and ensure timely reporting to clients.
- Generate the Regular Savings Plan and process direct debit files.
- Process and check functions dependent on file uploads and extracts to ensure all deadlines are met.
- Address any errors and exceptions of dependent file uploads and extracts.
- Provide clear and concise internal communication where necessary, including confirmation of uploads or transfers and notification of delays to the relevant teams.
- Ensure all deadlines are met with defined benchmarks, and that all documents are carefully reviewed, capturing all instructions & information accurately.
- Review and monitor the client workflow queue to ensure all items are actioned within SLA.
- Maintain the integrity of data.
- Ensure ongoing productivity, especially when fewer staff are available and during high volumes (such as distribution periods) by providing back-up relief for absent or on-leave staff.
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