Client Service Manager
7 months ago
**Role**
**Duties & Responsibilities**
- Building and maintaining client relationships by developing strong relationships with clients by understanding their businesses, products, and goals.
- Regularly communicating with clients to assess their needs and provide solutions.
- Identifying sales opportunities
- Proactively identifying potential sales opportunities within the client base. This involves analyzing client accounts, monitoring market trends, and understanding the competitive landscape.
- To generate sales and revenue, meeting or exceeding sales targets by promoting products or services to clients.
- Developing and executing sales strategies, negotiating contracts, and closing deals to drive revenue growth.
- Handling inquiries and resolving issues by addressing client inquiries, concerns, or complaints in a timely and professional manner.
- Collaborating with internal teams, such as Channel, Operation, Creative & Design and finance team to resolve issues effectively.
- Staying updated on market trends, industry developments, and competitor activities by monitoring market trends and competitor activities. Using this knowledge to adapt sales strategies and provide insights to clients.
**Job Requirements**
- Possess Diploma / Degree in Marketing, Media Studies, Mass Communication or any related field.
- 3 to 5 years of experience in sales, client servicing or advertising sales.
- Ability to work with (Client) Senior Managers and Business Owners
- Familiar with FMCG or Advertising Industry will be an added advantage
- Good negotiation and presentation abilities
- Strong verbal and written communication skills
- Good command in English and Bahasa Malaysia (written & oral). Chinese dialect (oral) is an added advantage.
- Self-starter, organized, resourceful, independent and self-motivated
- Strong interpersonal and communication skills, result oriented
- Great team player & enjoy entertaining clients.
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