Client Servicing Executive

7 months ago


Petaling Jaya, Malaysia MEDIEXPRESS (MALAYSIA) SDN BHD Full time

**SUMMARY**:
Assisting in servicing & attending to corporate & insurance clients.

**KEY TASKS & ACCOUNTABILITIES**
- Attending to Tender / Prepare quotation upon request
- Attending to prospect presentation / briefing upon request
- Assisting on client's report to help client to understand the current claims trends
- Supporting Insurance Marketing Team/ Brokers during meetings with clients
- Handling clients inquiries, complaints, billing enquiries and payment extension/ service requests. Calming angry callers, repair trust, locate resources for problem resolution and design best option solutions. Interface daily with internal partners in accounting, field services, new business, and operations.
- Updating monthly marketing pipeline report (list of prospects, new insurance onboarding status, existing insurance renewal status)
- Notifying the respective clinic on the Pre-employment arrangement when needed.
- Assisting on investigations when needed upon broker / client request with respective internal departments.
- Assisting medical cards delivery when needed
- Reviewing and preparing Service Level Agreement - communicating with all related department on the SLA required by clients/insurers.
- Mobile apps and portal project management assistance

**Requirements**:

- Computer literacy in Microsoft Office (Power Point, Excel & Word)
- Fresh graduates are encouraged to apply.
- Required language(s): Bahasa Malaysia, English

**Full-Time position(s) available.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)



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