Client Servicing Executive
5 months ago
**SUMMARY**:
Assisting in servicing & attending to corporate & insurance clients.
**KEY TASKS & ACCOUNTABILITIES**
- Attending to Tender / Prepare quotation upon request
- Attending to prospect presentation / briefing upon request
- Assisting on client's report to help client to understand the current claims trends
- Supporting Insurance Marketing Team/ Brokers during meetings with clients
- Handling clients inquiries, complaints, billing enquiries and payment extension/ service requests. Calming angry callers, repair trust, locate resources for problem resolution and design best option solutions. Interface daily with internal partners in accounting, field services, new business, and operations.
- Updating monthly marketing pipeline report (list of prospects, new insurance onboarding status, existing insurance renewal status)
- Notifying the respective clinic on the Pre-employment arrangement when needed.
- Assisting on investigations when needed upon broker / client request with respective internal departments.
- Assisting medical cards delivery when needed
- Reviewing and preparing Service Level Agreement - communicating with all related department on the SLA required by clients/insurers.
- Mobile apps and portal project management assistance
**Requirements**:
- Computer literacy in Microsoft Office (Power Point, Excel & Word)
- Fresh graduates are encouraged to apply.
- Required language(s): Bahasa Malaysia, English
**Full-Time position(s) available.
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)
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