Client Services

5 months ago


Petaling Jaya, Malaysia Pixl8 Full time

We are Pixl8 Group; a technology company providing the best digital solutions, for people-based businesses.

Specialising in the integration of highly personalised tech, our suite of products and services give businesses fully-customisable and off-the-shelf solutions, they control.

**The role**:
Operating globally, Pixl8 Group Ltd is seeking a Client Services & Support Executive to join our team. In this role you will be given the opportunity to solve business and digital challenges to ensure customer success, and use and develop your skills in a supportive, friendly and flexible environment.

As a Client Services & Support Executive your core accountabilities are as follows:

- Reactive client engagement
- Issue resolution - to SLAs and in consideration of priority level
- Product guidance

Primarily through our support desk, you will manage client expectations and professionally represent the company whilst providing excellent customer service. This will involve communicating with clients, problem-solving and educating clients on best-practise product use.

It would be beneficial if you have worked in other technology product organisations and it is highly desirable that you have practical experience of digital transformation, discovery and implementation processes. You will be familiar with a range of technologies including CMS and CRM or event management software.

This is mainly a remote role, based in Kuala Lumpur, with some time expected to be spent in our office in Petaling Jaya, Selangor (to be agreed with your Line Manager) and requires close coordination of development support both locally and with global teams.

**Responsibilities**:

- Key member of the support and customer service team
- Primary point of contact for clients
- Responding to incoming tickets
- Triaging issues, managing and estimating tasks (support issues, enhancements or change requests)
- Scheduling the right people to deliver tasks and seeing the work through to harmonious resolution
- Management of support contracts to ensure they are renewed on time and support allowance is kept in positive credit
- Ensuring client support issues are meeting agreed SLAs and correct processes are adhered to
- Adopt the Pixl8 support practices and contribute to continuous improvements via the chapter lead Provide client insights, product feedback and trending issues to internal teams

**Requirements**:

- Experience working within a support team or service desk environment
- Experience working in a digital agency
- Excellent English written and verbal communication skills (you will be communicating directly with clients)
- Understanding of CMS, CRM and software development processes
- Familiarity with web concepts, digital products & services
- Knowledge of JIRA an advantage
- Confidence to work hands-on with our internal teams and convey requirements in a precise and effective manner
- Self-starter with proactive attitude towards the resolution of any issues or delays
- Aptitude for maintaining and building thriving and sustainable relationships
- Commercial awareness (working with budgets, time logging, invoicing)
- Highly-organised with meticulous attention to detail
- Microsoft Office skills (especially Excel and Word) (or equivalent Google products)

**Do you meet our values?**:

- **We stretch our limits**
Continuous improvement is our default mindset. We are curious, persistent and challenge ourselves and our clients to create great results.
- **We act with integrity**
We value the trust placed on us by our clients. We work with honesty and integrity at all times. We maintain transparency in our communications and profit is always secondary to what is right.
- **We are always accountable**
We confidently empower our teams to own a problem and collectively deliver on our promises.
- **We care because it matters**
We listen to understand, with the goal to form durable, long-term and respectful relationships.
- **We dare to share**
Our people are a source of strength. We respect the individual, nurture our teams and give back to our wider communities.

**Benefits**

We are always keen to hear from applicants who would be interested in working hybrid, flexible hours.
- 18 days of holiday + recognised/agreed public holidays
- Remote working allowance
- Healthcare scheme
- Company socials and team trips
- Ongoing personal development
- Performance bonus
- Salary depending on experience
- We are a remote-first company that provides office space as/when needed (in Kuala Lumpur as well as London). We believe in a great work-life balance - we do the work and log the time but also understand the need for family time and other responsibilities

**Salary**:
4,000 to 6,000 MYR per month, depending on experience.

**ISO**:
You'll carry out your role in accordance with the requirements of ISO/IEC 27001 as reflected in the Company's policies and procedures and the ISO/IEC 27001 organisational structure charts.


  • Client Services

    5 months ago


    Petaling Jaya, Malaysia Diverge Retail Sdn Bhd Full time

    Join us as we are looking a full-time Client Service Executive! Diverge Retail Sdn Bhd is a company in the Retail Solutions Industry where most of our clients are big chain retailers with close to 2,000 retail stores nationwide providing services on Retail Ambience. **Qualification**: - Proficient in Microsoft Office (Word, Excel, Powerpoint) - Excellent...


  • Petaling Jaya, Malaysia UnRavel Digital Marketing Full time

    **Client Services Responsibilities**: - Ensuring a positive and professional client service experience. - Directing client complaints or complex queries to relevant departments in a timely manner. - Providing clients with technical assistance on products and services. - Expediting serious issues to management toward prompt resolution. - Building positive...


  • Petaling Jaya, Malaysia BLWN SDN BHD Full time

    The Client Servicing Executive ’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Client Servicing...


  • Petaling Jaya, Malaysia Boardroom Corporate Services Sdn Bhd Full time

    Operations - Attend to stakeholders enquiries and process all submitted documents relating to shareholder services - Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures - Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s) - Ensure documents and...


  • Petaling Jaya, Malaysia MEDIEXPRESS (MALAYSIA) SDN BHD Full time

    **SUMMARY**: Assisting in servicing & attending to corporate & insurance clients. **KEY TASKS & ACCOUNTABILITIES** - Attending to Tender / Prepare quotation upon request - Attending to prospect presentation / briefing upon request - Assisting on client's report to help client to understand the current claims trends - Supporting Insurance Marketing Team/...


  • Petaling Jaya, Malaysia Agensi Pekerjaan The Recruiter Sdn Bhd Full time

    **Salary**: RM2500 -4000 - **Client Interaction**:Act as the primary point of contact for clients. - **Project Coordination**:Ensure timely communication with clients. - **Customer Service**:Provide exceptional service throughout the sales process. **Job Requirement**: - Min. Certificate/Diploma/Degree in Marketing, Mass Communication, Business...

  • Client Service Manager

    5 months ago


    Petaling Jaya, Malaysia Shopper360 Full time

    **Role** **Duties & Responsibilities** - Building and maintaining client relationships by developing strong relationships with clients by understanding their businesses, products, and goals. - Regularly communicating with clients to assess their needs and provide solutions. - Identifying sales opportunities - Proactively identifying potential sales...


  • Petaling Jaya, Malaysia LOCUS-T Sdn Bhd Full time

    We are a 20 over years Digital Marketing Business Partner in Malaysia and currently seeking for Passionate individual to be part of our Passionate Team. Google Premier Partner Meta Business Partners **Let’s look at your roles**: - Responsible in Project Management for Web Development, Landing Page Development, Banner Design. - Responsible to perform...


  • Petaling Jaya, Malaysia MEDIEXPRESS (MALAYSIA) SDN BHD Full time

    **SUMMARY**: Assisting in servicing & attending to corporate & insurance clients. **KEY TASKS & ACCOUNTABILITIES** - Attending to Tender / Prepare quotation upon request - Attending to prospect presentation / briefing upon request - Assisting on client's report to help client to understand the current claims trends - Supporting Insurance Marketing Team/...


  • Petaling Jaya, Malaysia AICPA Full time

    **About the Role**: The IT Service Manager leads the service management function for the Global Technology Services department. Adopt a customer and service-centric approach for the provision of IT service delivery. Manage all communications between IT and the wider business, guide quality and operational efficiencies of IT service management. You will...


  • Petaling Jaya, Malaysia IPG Mediabrands Sdn. Bhd. Full time

    **Summary**: To build strong, lasting client/agency relationships based on achieving progress in achieving clients’ marketing objectives with efficiency that results in profit to the agency. **Responsibilities**: - Project timeline delivery - Maintains central filling system for documentation and tapes. - Guides the day-to-day development of all client...


  • Petaling Jaya, Malaysia IPG Mediabrands Sdn. Bhd. Full time

    **Summary**: To build strong, lasting client/agency relationships based on achieving progress in achieving clients’ marketing objectives with efficiency that results in profit to the agency. **Responsibilities**: - Project timeline delivery - Maintains central filling system for documentation and tapes. - Guides the day-to-day development of all client...


  • Petaling Jaya, Malaysia Agensi Pekerjaan The Recruiter Sdn Bhd Full time

    **Responsibilities**: - **Client Interaction**:Act as the primary point of contact for clients. - **Project Coordination**:Ensure timely communication with clients. - **Customer Service**:Provide exceptional service throughout the sales process. **Requirements**: - Min. Certificate/Diploma/Degree in Marketing, Mass Communication, Business Administration...

  • Client Manager

    6 months ago


    Petaling Jaya, Malaysia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    6 months ago


    Petaling Jaya, Malaysia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Petaling Jaya, Malaysia Nielsen Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...


  • Petaling Jaya, Malaysia Kimberly-Clark Full time

    **Your Job**: Accountable for managing the health, stability and sustainability of enterprise platforms which includes implementing systems upgrades, deploying new capabilities and providing level 3/4 support. Consults in the implementation of processes to maintain and improve these platforms. Lead small to large size projects, adopting agile methodology....

  • Client Manager

    6 months ago


    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Executive

    6 months ago


    Petaling Jaya, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

    **What does Client Executive do**: A client executive is responsible for managing client account portfolios, establishing long-lasting business relationships between the clients and the company. Client executives handle the project management procedures, monitoring project milestones, and ensuring that the deliverables adhere to the clients' specifications...

  • Account Executive

    5 months ago


    Petaling Jaya, Malaysia MMM GROUP BERHAD Full time

    Establishing good relationships with clients and constantly overseeing the creative department's work. - Understand client core business, and create creative briefs for the creative department. - Be the key person who acts as the go-between, presenting work to, and bringing feedback from the client. - Handling budgets, pitches, timelines, and reporting to...