Director, Consumer Insights

3 weeks ago

Petaling Jaya, Malaysia NielsenIQ Full time

**Job Description**:
**ABOUT THIS JOB**

Lead a client servicing team to manage and service a group of clients in order to maintain and grow the client base so as to achieve planned financial objectives and other operational performance indicators.

**RESPONSIBILITIES**
- Maintain and Develop relationships with current clients / new clients with a plan to cross sell and introduce new services
- Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned by continuous monitoring of actual vs budgeted performance, budget restrictions and proper pricing
- Ensure maximum client satisfaction through high level of client service standards in line with client expectations
- Provide value adding product solutions and benefits to client business issues by developing strategic initiatives for each client and also through Client Management Process for the assigned accounts.
- Lead the client servicing team and ensure that staff are trained to handle client requirements
- Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations

**A LITTLE BIT ABOUT YOU**

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute sales strategy and plan, and be accountable to sales operations, such as forecast and pipeline management. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high engagement among their team members. A team player, who has the ability to collaborate with peers, and contribute to the management team of NielsenIQ Malaysia.

**QUALIFICATIONS**
- BA / BS Required (MBA desirable)
- 8 to 10years (marketing / analysis / sales)
- Strong Client Focus and Proactiveness
- Very Good Influencing & Persuading Skills
- Expert knowledge of statistics and multivariate analysis
- Expert knowledge of research techniques and methodologies
- Effective writing skills

Additional Information

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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