Rtr Process Lead Manager, Operations Support

4 hours ago


Petaling Jaya, Malaysia Grab Full time

**Job Description**:
**Get to know the Role**:

- The position will report to the Head of SSC and shall be responsible for the overall performance, controls and compliance of the R2R Team
- Measures key performance indicators, building a strong working relationship with stakeholders and ensure service delivery in accordance with SLAs/KPIs
- Provides clear direction and leadership to the team in line with Finance SSC strategy

**The day-to-day activities**:

- Lead, coach, motivate, develop and appraise the R2R Team key personnel to ensure all HR initiatives are met (hiring, performance appraisal, development and communication)
- Design, manage and optimize the organization and execution of the end-to-end R2R processes, in line with business strategies
- Drive team strategies on the achievement of quality, accuracy and timely delivery of services in accordance to defined Service Level Agreements/Key Performance Indicators
- Accountable for day-to-day operations of the RTR Team inclusive of process optimization, accuracy of reports and compliance to local/regional procedures and legislation, if any
- Ensure periodical performance reporting in accordance to predefined formats, policies and procedures and local requirements
- Ad hoc assignment
- **Customer **:Vertical Business Units & Departments, Regional and Local Finance, Finance Operations
- **Financial **:Team efficiencies
- **People **:Communicate with multiple internal and external stakeholders i.e. Senior Management, Vendors, Auditors, Regional and Local Finance
- Provide continuous technical and soft skill training and coaching to team members
- Ensure back up plan and succession plan are in place

**The must haves**:

- Bachelor’s Degree in Finance/Accounting and/or
- Professional Qualification (ACCA/CIMA/CPA).
- Knowledgeable on RTR processes with at least 8 years hands-on experience and understanding of financial impact
- Strong leadership qualities with a minimum of 4-5 years of managing a team of 8 or more
- Strong RTR process knowledge of legal/regulatory requirements
- Strong interpersonal and communication skills
- Ability to multi-task, attention to details and work under pressure
- Good analytical skills
- Oracle Finance


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