Cluster Lead
7 months ago
Plan, manage and control cost-effective delivery of services.
- Manage and sustain supervisory and quality review / verification as per global SOPs, network policies and required controls (CRISP and external audit controls) to ensure controls are strictly compliant as well as to achieve center’s audit KPI.
- Collaborate with all functions and support each functions in ensuring process compliance and continuous service excellence.
- Take ownership of escalation or handle critical concerns raised by the business.
- Build “business process expert” within the team to support regional/global projects. Prepares and reviews relevant business scenarios used for purpose of testing arising from process changes and system enhancements or upgrades.
- Accountable for BRS and CR writing for new requirement or changes of existing process/system and present the ideas to management and BPO team.
- Support the development of future process experts.
- Regularly review KPIs or performance indicators
- Identify training needs and opportunities to develop a highly skilled functional department.
- Periodically review manpower needs and back-up plans for each team to ensure seamless delivery to business partners.
- Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge, experience and best practice thereby ensuring quality is maintained through staff transition.
- Back-up & support team member as and when needed, showing monitoring abilities as well as management and motivation of the team members.
- Sharing Best Practices and supporting analytics
- Ensure regular Quality / Duplicate Checks are being performed in order to ensure the Quality is being maintained.
- Ensure quality is being maintained with accuracy, completeness, timeliness and without duplication.
- Timely updates / modify RTR Process documents / CRISP control documents to align RTR processes and are compliance and adhere to GOM.
- Assist in project rollout, testing and guide the team on project implementation from service line perspective.
- Consolidate & present Service Performance Review deck to Business Partners together with preparing minutes / outcome of the SPR discussion.
- Work according to Internal Controls / CRISP requirements, handle audit query and provide mitigation plan where needed.
- Proactively identify process improvement opportunities and discuss with the business partners.
- Review Issue Log regularly and follow-up on the open items to resolve issues in a timely manner.
- Review recon are properly reconciled on a monthly basis. Follow-up with the team and Country Finance to resolve outstanding issues in timely manner.
**Educational Qualifications**
- Degree Holder or equivalent by experience.
**Expected years of experience**
- At least 2 to 4 years of work experience, preferably in a finance environment (similar or comparable position in a Shared Service Centre is an advantage)
**Knowledge & Skills**
- Passion for People
- Passion for leading and developing skills
- Respectful of individual and cultural sensitivities
- Relentless in building and sustaining high performing teams
- Strongly committed and adept in giving feedback to people to build confidence and competence
- Team player and able to work in a multi-cultural environment
- Rigorous in seeking talent and building on potential
**Passion for Quality and Continuous Improvement**
- Passion for doing things right the first time
- Relentless in solving problem and issues
- Strongly committed and adept in addressing business and customer issues
- Rigorous in analysing data from multiple systems
**Passion for Customers**
- Driven to support business priorities
- Cross-department consultation and collaboration
- Business Acumen
- Commitment to Excel
- Taking Direction and Responsibility
- Building & sustaining effective professional relationships
**Business Acumen**
- Constructive Challenge
- Strong process knowledge
- Well verse of all CRISP Control and Audit requirement
- Strong communication and influencing skills
- Proven ability to plan, organize and drive change
- Possessed strong analytic skill on data
- Computer skills: fluent in working with MS-office and database end-user tools
- Language skills: fluent in English
-
Cluster Sales Manager
6 months ago
Petaling Jaya, Malaysia Hitachi Energy Full time**Mission statement**: The Cluster Sales Manager is responsible to grow the sales of Grid Automation - Automation and Communication portfolio within the Cluster of Malaysia, Singapore and Philippines through driving the sales organization marketing and sales teams and implementing the Hub Business Unit strategies in those countries. The Grid Automation and...
-
Cluster Sales Manager
7 months ago
Petaling Jaya, Malaysia Hitachi Energy Full time**Mission statement**: The Cluster Sales Manager is responsible to grow the sales of Grid Automation - Automation and Communication portfolio within the Cluster of Malaysia, Philippines, Singapore and Indonesia through driving the sales organization marketing and sales teams and implementing the Hub Business Unit strategies in those countries. The Grid...
-
Associate Manager, Fp&a
7 months ago
Petaling Jaya, Malaysia BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Cluster Lead
6 months ago
Petaling Jaya, Malaysia DHL Full timeJob Description and Accountabilities - Ensure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS). - Review general or nominal ledger entries regularly to minimize if not eliminate adjusting entries and...
-
Cluster Procurement Manager
21 hours ago
Petaling Jaya, Malaysia AstraZeneca Full timeAstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. The breadth of work at AstraZeneca means Procurement has greater...
-
People & Organizational Development Lead
8 months ago
Petaling Jaya, Malaysia Heineken Full time**Your Role in HEINEKEN** - Lead & manage in driving all organisational learning & development programs and planning and implementation of Employee Engagement initiatives and activities - Support the Cluster Talent & Learning Manager (CTLM) with initiatives to build sustainable talent & succession pipeline for HMB - Lead in the assessment of the skills and...
-
Category Specialist
21 hours ago
Petaling Jaya, Malaysia Kimberly-Clark Full timeCategory Specialist / Assistant Category Manager (1 Year Contract) **Job Description**: Your Job: - Individual contributor with comprehensive knowledge in specific area; knowledge base acquired from years of experience in particular area - Works independently based on strategic direction and requires limited direction to complete assignments - In-depth...
-
Category Specialist
7 hours ago
Petaling Jaya, Malaysia Kimberly-Clark Full time**Your Job**: - Individual contributor with comprehensive knowledge in specific area; knowledge base acquired from years of experience in particular area - Works independently based on strategic direction and requires limited direction to complete assignments - In-depth knowledge of some functional areas are required to complete work responsibilities -...
-
Sale Support Admin
7 months ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Position : Sales Support Admin** **Tenure : 12 Month contract ( Renewable Basis)** **Working Location : Petaling Jaya** **Working Mode : Hybird** **Salary : RM 4500 - RM 5000** **Responsibilities**: - Ensure high-quality service delivery to internal stakeholders and customers, meeting satisfaction levels. - Execute administrative activities with...
-
Go-to-market Activation Manager
7 months ago
Petaling Jaya, Malaysia L'Oreal Full time**Summary** We are looking for a Go To Market Activation Manager who is responsible in lead the Trade Activation activities, execution and promotional plans for the assigned categories and brand portfolio. Acting as a cross-functional role to oversee the overall Trade plan in all channels. And assisting daily operational needs and brand management that...
-
Bpo, Ar Team Lead
7 months ago
Petaling Jaya, Malaysia Tec D Full timeJob Purpose: **Responsibilities**: - Liaison with SAP IT on process Key Performance Indicators, operational efficiencies and compliance with company's policies, procedures, and regulations - Establish, improve, optimize and update company's SOP and ensure process advocacy - Define system process issues, measure current process performance, analyze root...
-
Consumer & Shopper Insight Manager
2 weeks ago
Petaling Jaya, Malaysia L'Oreal Full timeLead the collection and systematic analysis of timely consumer & shopper data, ensuring information quality and accuracy Lead and manage consumer and shopper intelligence collection and reporting for the cluster MYSG Systematic analysis & consolidation of consumer and shopper data points. Inform the group and divisions on key opportunities based on these...
-
Revenue Manager
4 months ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 24159659 **Job Category** Revenue Management **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Maintains the transient rooms inventory for the hotel(s) and responsible for...
-
Marketing/business Development Executive
3 days ago
Petaling Jaya, Malaysia Robust HPC Sdn Bhd Full timeRobust HPC specializes in solutions that improve work efficiency and drive innovations. We deliver HPC / AI cluster, digital twins and enterprise IT solutions to research institutes, universities, oil & gas, engineering R&D, automotive, media and creative companies globally. We aim to build a global business that leads from within Malaysia and having...
-
Business Accountant
2 weeks ago
Petaling Jaya, Malaysia FrieslandCampina Full timeAre you interested with corporate business structure? This is an opportunity for you! - Coordinate and ensure the daily execution of Record to Report processes are in line with corporate guidelines, internal procedures and the departmental goals. - Ensure that accounting principles, policies and procedures are complied with; internal controls are adhered to;...
-
Tech Lead .NET Core
7 months ago
Petaling Jaya, Malaysia Opah IT Full timePJ, São Paulo **Remote** Nós somos a OpahIT e temos uma oportunidade - **Tech Lead.Net - Sustentação** **Um pouco sobre nós**: Somos especialistas em desenvolvimento de sistemas e fãs da velocidade e eficiência na entrega do projeto. Temos na nossa essência um espírito jovem e disruptivo: somos movidos por desafios! Trabalhamos com profissionais...
-
Insight and Content Marketing Manager
21 hours ago
Petaling Jaya, Malaysia Kimberly-Clark Full timeInsight and Content Marketing Manager **Role Overview**:The K-C Professional (B2B) Asia Pacific Insight and Content Marketing Manager will work with the Global, CX and cluster sales & activation teams to compile market intelligence data to be the regional segment expert and produce relevant marketing content to help penetrate our market share **Areas of...
-
Procurement Buyer
7 months ago
Petaling Jaya, Malaysia IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Application Integration
6 days ago
Petaling Jaya, Malaysia IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Logistics Analyst
7 months ago
Petaling Jaya, Malaysia Abbott Laboratories Full time**Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional, and branded generic medicines. Our 113,000 colleagues serve people in more than 160...