IT Helpdesk Officer

7 months ago

Kota Damansara, Malaysia myNEWS Retail Sdn Bhd Full time

**Duties & Responsibilities**
- Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
- To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
- Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Review diagnostics and assess the functionality and efficiency of systems.
- Determine rationale and methods for upgrading company network software programs each time an update is released.
- Ensure task schedule are on track resolve with regular updates.

**Job Requirements**
- Must possess at least Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent.
- Experience on POS hardware and software.
- Experience and MDM and IT management software.
- Comprehensive understanding of network architecture and client/server technology.
- Experience POS software and hardware devices.
- Experience on SQL query
- Required shift work.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Free parking
- Health insurance
- Professional development

Schedule:

- On call
- Rotational shift
- Weekend jobs

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