Helpdesk Officer

6 months ago

Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

Identify inquiries/issues/complaints raise by customers.
- Log all incoming transaction in ticketing system for documentation / escalation / report
- Escalate the requests /issues/complaints to appropriate division / department
- Provide feedback once solution / outcome receives to customer
- Comply with the KPI set by Quality Assurances team
- Adhere to Quality Assurance guidelines
- Attend any other tasks assign by Team Leader / Helpdesk Manager

**Job Requirement**:

- Minimum SPM Holder
- Good communication for both Bahasa Malaysia & English
- Able to work in rotational shift (Night shift) and public holiday.
- Have basic computer knowledge
- Possess own transport as public transport is not available during the night.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Question(s):

- How much your expected salary?
- How much your current salary?
- Willing to work at Damansara Perdana?
- Willing to work Rotational Shift?
- Able to start Immediately?
- Have own transport?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Help desk: 1 year (preferred)
- Call Center: 1 year (preferred)

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