Helpdesk Officer

3 weeks ago

Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

Identify inquiries/issues/complaints raise by customers.
- Log all incoming transaction in ticketing system for documentation / escalation / report
- Escalate the requests /issues/complaints to appropriate division / department
- Provide feedback once solution / outcome receives to customer
- Comply with the KPI set by Quality Assurances team
- Adhere to Quality Assurance guidelines
- Attend any other tasks assign by Team Leader / Helpdesk Manager

**Job Requirement**:

- Minimum SPM Holder
- Good communication for both Bahasa Malaysia & English
- Able to work in rotational shift (Night shift) and public holiday.
- Have basic computer knowledge
- Possess own transport as public transport is not available during the night.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Question(s):

- How much your expected salary?
- How much your current salary?
- Willing to work at Damansara Perdana?
- Willing to work Rotational Shift?
- Able to start Immediately?
- Have own transport?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Help desk: 1 year (preferred)
- Call Center: 1 year (preferred)

  • Helpdesk Officer

    3 weeks ago

    Mutiara Damansara, Malaysia MYEG SERVICES BERHAD Full time

    **Job description**: - Identify inquiries/issues/complaints raise by customers. - Log all incoming transaction in ticketing system for documentation / escalation / report - Escalate the requests /issues/complaints to appropriate division / department - Provide feedback once solution / outcome receives to customer - Comply with the KPI set by Quality...

  • Helpdesk Officer

    1 week ago

    Mutiara Damansara, Malaysia MYEG SERVICES BERHAD Full time

    **Job description** - Identify inquiries/issues/complaints raise by customers. - Log all incoming transaction in ticketing system for documentation / escalation / report - Escalate the requests /issues/complaints to appropriate division / department - Provide feedback once solution / outcome receives to customer - Comply with the KPI set by Quality...

  • Helpdesk Officer

    2 weeks ago

    Mutiara Damansara, Malaysia MYEG SERVICES BERHAD Full time

    Job description Identify inquiries/issues/complaints raise by customers. Log all incoming transaction in ticketing system for documentation / escalation / report Escalate the requests /issues/complaints to appropriate division / department Provide feedback once solution / outcome receives to customer Comply with the KPI set by Quality Assurances team Adhere...

  • Helpdesk Officer

    3 weeks ago

    Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

    Identify inquiries/issues/complaints raise by customers. - Log all incoming transaction in ticketing system for documentation / escalation / report - Escalate the requests /issues/complaints to appropriate division / department - Provide feedback once solution / outcome receives to customer - Comply with the KPI set by Quality Assurances team - Adhere to...

  • IT Helpdesk Officer

    3 weeks ago

    Kota Damansara, Malaysia myNEWS Retail Sdn Bhd Full time

    **Duties & Responsibilities** - Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority. - To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again. - Responsible, installation and maintenance of all IT Hardware, infrastructure, and services. -...

  • IT Executive

    3 weeks ago

    Kota Damansara, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 4,500 MYR ~ 6,500 MYR**Industry**: Medical & Healthcare- POSITION OVERVIEW- KEY RESPONSIBILITIES- Daily Helpdesk Technical Support and PC Software Installation: Provide daily technical support for the company's helpdesk operations, encompassing troubleshooting, issue resolution, and support for the installation and configuration of...

  • IT Executive

    2 weeks ago

    Kota Damansara, Malaysia Reeracoen Malaysia Full time

    Overview:Salary:4,500 MYR ~ 6,500 MYRIndustry:Medical & Healthcare- POSITION OVERVIEW- KEY RESPONSIBILITIES- Daily Helpdesk Technical Support and PC Software Installation: Provide daily technical support for the company's helpdesk operations, encompassing troubleshooting, issue resolution, and support for the installation and configuration of PC operating...

  • Service Desk Support

    3 weeks ago

    Ara Damansara, Malaysia ISJ Technology Sdn Bhd Full time

    **Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

  • Service Desk Support

    2 weeks ago

    Ara Damansara, Malaysia ISJ Technology Sdn Bhd Full time

    Job Overview: -Job Responsibilities: - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. Ensure all issues/problems/escalations are resolve in a timely manner....