Helpdesk Officer

4 months ago

Mutiara Damansara, Malaysia MYEG SERVICES BERHAD Full time

**Job description**:

- Identify inquiries/issues/complaints raise by customers.
- Log all incoming transaction in ticketing system for documentation / escalation / report
- Escalate the requests /issues/complaints to appropriate division / department - Provide feedback once solution / outcome receives to customer
- Comply with the KPI set by Quality Assurances team
- Adhere to Quality Assurance guidelines
- Attend any other tasks assign by Team Leader / Helpdesk Manager

**Job Requirement**:

- Minimum SPM Holder
- Good communication for both Bahasa Malaysia & English
- Able to work in rotational shift (Night shift) and public holiday.
- Have basic computer knowledge
- Possess own transport as public transport is not available during the night.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- What's your expected monthly basic salary?
- How many years' experience do you have as a Helpdesk Officer?
- Do you have customer service experience?
- Have you worked in a call centre before?
- Are you available for shift work?
- Have own transport?

**Education**:

- STM/STPM (preferred)

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