Manager, Personal Financial Services Telemarketing
2 weeks ago
If you are looking to excel and make a difference, take a closer look at us
Functional
_(job responsibilities)_- Drive recruitment for all line-of-business;- Maintain, deliver, and modify training program based on evolving needs of the department;- Provide on-going coaching to improve/enhance skills of new incumbent staff to support business requirements;- Develop and enhance department process flows on controls to ensure it complies to audit, regulatory, and compliance;- Oversee and close monitor on quality assurance checking and Know-Your-Customer process performed by executive, sales support;- Consolidate sales performance and submission of multiple products to respective processing departments;- To promote and sustain quality in work processes for overall improvement in sales submission;- Reduce cost of rework and able to deliver tasks assigned with accuracy and in a timely manner;- Perform sample checks & consolidation for RCSA, CSA and other Compliance controls;- Maintain good housekeeping and assist with other matter related to safety and health.
Managerial
_(team/group responsibilities)_- Implement and execute processes to ensure control is in place;- Delegate job to support executive and monitor on their performances;- Build and strengthen subordinate’s strength & weaknesses to become the next possible successor.
Organizational
_(organizational responsibilities)_- Ensuring department controls are in place and process flows are complying to audit, regulatory, and compliance;- Respect the HLB culture & take an active role in the communities.
**Requirements**:
- Malaysian Citizens;-
- 2 - 3 years in related field (i.e. backend support for cards, loans businesses);- Able to work independently with minimum supervision;- Ability to effectively deliver classroom training;- In-depth knowledge on Telemarketing modus operandi is an added advantage.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._
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