Subject Matter Expert
6 days ago
To ensure desired customer delight by providing satisfactory response to customer interaction.
- Manage Customer Interactions through Inbound & out bound voice contact through his/her team
for the various services.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- Contribute inputs towards sales & marketing plans.
- To interface with respective work centre for resolution of complaints.
- Manage resolution of billing queries /Issues.
- To track & ensure closure of complaints.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Effectively manage shift operations.
- Interface with IT/HR/ Training/Quality.
- Collate data & generate MIS report.
**Job Requirements**
- Degree/Diploma graduate
- Minimum 3-5 years of experience in customer service
- Native level of Korean, fluent in English
**Job Types**: Full-time, Permanent
**Salary**: RM10,000.00 - RM12,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- Korean (required)
- English (required)
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