Employee Services Subject Matter Expert

2 weeks ago


Kuala Lumpur, Malaysia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT DIGITAL BUSINESS SOLUTIONS** **IS LOOKING FOR A DEMAND FORECASTING EXECUTIVE**

**SENIORITY LEVEL**:Experienced Non-Management

**FUNCTION**: Digital Business Solutions - Global Business Solutions Human Resources

**ALLOWANCE/SALARY RANGE**:Starting at RM 5,400 + Excellent Benefits + Bonus

**LOCATION**:Sunway Geo Tower, Bandar Sunway

**ROLE POSITIONING AND OBJECTIVES**

The incumbent is responsible to implement Tier 1 and Tier 2 Employee services related service requests sent by the CoE or Business HR as well as answer sophisticated Employee queries related to Tier 1 & Employee Admin matters. This provides Employee services related expertise, ensuring that all administration processes are driven and aligned to BAT’s business strategy and resourcing needs.

**Reports to**: Employee Service Team Lead

**Reporting Level**:Individual Contributor

**Geographic Scope**:Direct Reporting Business Units

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Specializes in Tier 1 & Tier 2 Employee Services support while ensuring that relevant processes are delivered optimally and always provides excellent Customer services
- Implement requests from CoE or Business HR and addresses complex queries
- Ensures process alignment with business strategy and resourcing needs
- Collaborates with HRBPs, CoEs, and internal DBS HR teams
- Leads and supervises employee service team
- Drives operational excellence and KPI achievement
- Leads all aspects of HR data administration and maintains data configuration
- Provides ongoing mentorship and handles BAU activities
- Evaluates team performance and adherence to company policies
- Delivers data management services with focus on quality assurance
- Promotes continuous improvement and investigates escalations
- Ensures confidentiality and security of personnel records

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- Bachelor's Degree in Human Resources, Business Administration, or an equivalent field
- Prior supervisory experience or team leadership skills
- Proven experience of a minimum of 3 years in a HR Shared Services or Employee Services
- Diligent focus on detail with an unwavering commitment to precision
- Proficiency in Microsoft Word, PowerPoint, and Excel; familiarity with SuccessFactors is advantageous
- Strong work ethic, positive demeanour, and analytical skills
- Customer service-oriented approach with outstanding communication and problem-solving abilities
- Demonstrates integrity, perseverance, and grace in client interactions
- Mature, independent, resourceful, proactive, and team-oriented
- Willingness to work on Public Holidays on a rotational basis
- Experience with Regional HR Shared Services is a plus
- Proficient in data management and HR processes will be an added advantage

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference


  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    Position: SME Subject Matter Expert for Employee Matter **(Permanent Position)** Department: Human Resources Location: Plaza Sentral **Salary**: Basic RM4500 + RM100 phone allowance Shift: 9am - 6pm (Monday - Friday) **REQUIREMENT** - 3 years working experiences in IR related function / equivalent - Has knowledge in employment / labor laws and...


  • Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    **Job Description**: About TCS: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. Please find the job description below. Job Title: Subject Matter Expert - Technical Support **Location**:Kuala lumpur, Malaysia **Expectations from the Role** - Floor Support -...

  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Subject Matter Expert - Sales & Tech LeadFull-timeAt Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sales & Tech Lead/SME who will assist the Team Manager to lead, develop and...


  • Kuala Lumpur, Malaysia Tech solutions and Development Sdn Bhd Full time

    **i. Scope **Product Subject Matter Expert i. Scope of Work - Identifying areas where technical solutions would improve business performance. - Consulting across business operations, providing mentorship, and contributing specialized knowledge. - Overseeing the development, testing, and implementation of technical solutions. - Determining whether technical...

  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Malaysia ISCISTECH Business Solution Sdn Bhd Full time

    Wax deposition expert with experience in C++ programming **Benefits**: - Opportunities for promotion - Professional development Schedule: - Monday to Friday Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Company DescriptionAt Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sales & Tech Lead/SME who will assist the Team Manager to lead, develop and motivate a high-performance team...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bumi Armada Full time

    Pre-Commissioning, Commissioning, and Start-Up Subject Matter Expert (Short Term)Bumi Armada WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaImmediate short-term opportunity for mid-level technical professionals. Candidates must be available to start as soon as possible.We are seeking experienced Subject Matter Experts (SME) in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time

    Company Description:AtSutherland,we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add aSales & Tech Lead/SMEwho will assist the Team Manager to lead, develop and motivate a high-performance team of...

  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Malaysia Cigna Full time

    Band 2 (only for internal use) YOUR JOB As an SME you will support the supervisor and team manager in your relevant process. Key to the role will be building/maintaining an in depth knowledge of Communication and Contact Centre process to continuously improve the processes and share that knowledge to deliver a high quality customer centric service...


  • Kuala Lumpur, Malaysia Citi Full time

    **Role: AML Quality Assurance Subject Matter Expert / Analyst** **Business Unit: AML Monitoring and Investigations / Quality Assurance** The Quality Assurance team acts as a trusted body with a commitment to quality and process improvements, having an ultimate objective to identify areas of improvement and opportunities in the method in which the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hitachids Full time

    About the RoleThe Sr. Employee Relations Specialist will be responsible for providing advanced employee relations consultation and intervention for managers and employees. This role requires the ability to exercise discretion, sound judgment, and a high level of confidentiality in managing sensitive issues.The role involves conducting thorough, objective...


  • Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **Job Title : Security Operations Expert** **Location **: **Kuala Lumpur** **Job Type : Contract** **Duration : 1 Year** **Key Responsibilities** - Provide guidance and perform day-to-day security operations management and reporting as 1st line of defense (execution). That includes managing related Request, Incident, Change and Problem tickets for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Valiram Full time

    Valiram is seeking a skilled Employee Relations Manager to lead and manage all aspects of disciplinary processes and discussions within the organization.About the RoleThe ideal candidate will have expertise in handling grievances, disciplinary procedures, and performance improvement plans (PIPs). They will ensure company policies and guidelines are...


  • Kuala Lumpur, Malaysia FindGlobal Full time

    To ensure desired customer delight by providing satisfactory response to customer interaction. - Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. - Evolve more effective work process for improving customer interactions. - Constantly monitor & review performance metrics for achievement of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Valiram Full time

    Valiram WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaEmployee Relations ManagerSummary:The Employee Relations (ER) Manager is responsible for leading and managing all aspects of disciplinary processes and discussions within the organization. This includes developing and implementing policies, increasing awareness, providing education, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ResMed Full time

    We're ResMed, a company founded on the principle of engaging and attracting high-performing talent. Our People Experience Team leads a highly agile team within the Shared Services hub, ensuring timely responses to employee queries and requests.About the Job ResponsibilitiesCultivate a team culture that drives growth and improvement.Design and monitor service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Corporation Full time

    Job PurposeThe Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Tungsten Automation Corporation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hitachi Vantara Corporation Full time

    Our CompanyWe're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We're crucial to the company's strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.Our group companies, including GlobalLogic, Hitachi Digital Services,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

    About the Job DescriptionThis job description outlines the key responsibilities and requirements for the Payroll Specialist role. The successful candidate will be responsible for:Processing payroll for APAC employees primarily from TaiwanAssisting with data reporting for monthly and annual reconciliationsMaintaining high levels of payroll master data...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time

    Employee Banking Solutions Expert Job Description:We're looking for an experienced Employee Banking Solutions Expert to join our team at Standard Chartered. As a key member of our team, you'll be responsible for designing and implementing employee banking solutions that meet the needs of our corporate clients.Key Responsibilities:Solution Design: Design and...