Subject Matter Expert

4 days ago


Kuala Lumpur, Malaysia FindGlobal Full time

To ensure desired customer delight by providing satisfactory response to customer interaction.
- Manage Customer Interactions through Inbound & out bound voice contact through his/her team
for the various services.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- Contribute inputs towards sales & marketing plans.
- To interface with respective work centre for resolution of complaints.
- Manage resolution of billing queries /Issues.
- To track & ensure closure of complaints.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Effectively manage shift operations.
- Interface with IT/HR/ Training/Quality.
- Collate data & generate MIS report.
**Job Requirements**
- Degree/Diploma graduate
- Minimum 3-5 years of experience in customer service
- Native level of Korean, fluent in English

**Job Types**: Full-time, Permanent

**Salary**: RM10,000.00 - RM12,000.00 per month

Schedule:

- Rotational shift
**Experience**:

- Customer Service: 2 years (required)

**Language**:

- Korean (required)
- English (required)


  • Subject Matter Expert

    3 weeks ago


    Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    Position: SME Subject Matter Expert for Employee Matter **(Permanent Position)** Department: Human Resources Location: Plaza Sentral **Salary**: Basic RM4500 + RM100 phone allowance Shift: 9am - 6pm (Monday - Friday) **REQUIREMENT** - 3 years working experiences in IR related function / equivalent - Has knowledge in employment / labor laws and...


  • Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    **Job Description**: About TCS: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. Please find the job description below. Job Title: Subject Matter Expert - Technical Support **Location**:Kuala lumpur, Malaysia **Expectations from the Role** - Floor Support -...

  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Subject Matter Expert - Sales & Tech LeadFull-timeAt Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sales & Tech Lead/SME who will assist the Team Manager to lead, develop and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

    Principal / Lead Java Engineer (Subject Matter Expert)About the jobAs a Principal / Lead Java Engineer (Subject Matter Expert), you will work in a highly specialized Core Engineering squad of 4 that supports cross-functional teams to deliver scalable, secure, and reliable software. You will tackle the most complex and challenging problems, moving from team...


  • Kuala Lumpur, Malaysia Tech solutions and Development Sdn Bhd Full time

    **i. Scope **Product Subject Matter Expert i. Scope of Work - Identifying areas where technical solutions would improve business performance. - Consulting across business operations, providing mentorship, and contributing specialized knowledge. - Overseeing the development, testing, and implementation of technical solutions. - Determining whether technical...

  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Malaysia ISCISTECH Business Solution Sdn Bhd Full time

    Wax deposition expert with experience in C++ programming **Benefits**: - Opportunities for promotion - Professional development Schedule: - Monday to Friday Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)


  • Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN. BHD. Full time

    Subject Matter Expert, L&D assists and provides support to ensure all contact center agents (CCA's) operate at optimal efficiency. They also measure all transactions and activities and to gauge the quality levels to ensure that it is above the deliverable levels and exceeds customer's expectations. Educate contact center agents to use the most effective and...

  • Subject Matter Expert

    12 hours ago


    Kuala Lumpur, Malaysia Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bumi Armada Full time

    Pre-Commissioning, Commissioning, and Start-Up Subject Matter Expert (Short Term)Bumi Armada WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaImmediate short-term opportunity for mid-level technical professionals. Candidates must be available to start as soon as possible.We are seeking experienced Subject Matter Experts (SME) in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Company DescriptionAt Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sales & Tech Lead/SME who will assist the Team Manager to lead, develop and motivate a high-performance team...

  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time

    Company Description:AtSutherland,we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add aSales & Tech Lead/SMEwho will assist the Team Manager to lead, develop and motivate a high-performance team of...


  • Kuala Lumpur, Malaysia Citi Full time

    **Role: AML Quality Assurance Subject Matter Expert / Analyst** **Business Unit: AML Monitoring and Investigations / Quality Assurance** The Quality Assurance team acts as a trusted body with a commitment to quality and process improvements, having an ultimate objective to identify areas of improvement and opportunities in the method in which the...

  • Subject Matter Expert

    3 weeks ago


    Kuala Lumpur, Malaysia Cigna Full time

    Band 2 (only for internal use) YOUR JOB As an SME you will support the supervisor and team manager in your relevant process. Key to the role will be building/maintaining an in depth knowledge of Communication and Contact Centre process to continuously improve the processes and share that knowledge to deliver a high quality customer centric service...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SOLUTIONS** **IS LOOKING FOR A DEMAND FORECASTING EXECUTIVE** **SENIORITY LEVEL**:Experienced...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Corporation Full time

    Company OverviewTungsten Automation Corporation delivers configurable solutions to end user customers and partners.We are seeking a Professional Services Consultant to represent us as the subject matter expert in configuration and customization of all our products.


  • Kuala Lumpur, Kuala Lumpur, Malaysia IDEMIA Group Full time

    Key ResponsibilitiesCreate and configure cloud tenants/environments for new customer onboarding and deployment tasks.Implement cloud architecture to meet customer requirements while ensuring alignment with company security and technical standards.Operate and maintain cloud infrastructure to guarantee high performance, security, and cost-efficiency.Serve as...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Page Outsourcing Full time

    We're proud to be one of the fastest-growing global outsourcing providers, with a strong presence in various regions. As a Senior Talent Sourcing Expert at Page Outsourcing, you'll play a critical role in shaping our recruitment strategy and driving business growth. Your expertise in technical recruitment will help us attract and retain top talent, ensuring...

  • Sales Expert

    1 day ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Askheadhunter Full time

    At Askheadhunter, we are seeking a Sales Expert to play an integral role in developing and building relationships with key clients and junior to senior level talents within various industries. As a Sales Expert, you will be responsible for maximizing individual sales goals by sourcing and headhunting potential talents, screening and interviewing candidates,...


  • Kuala Lumpur, Malaysia Learning Port Sdn Bhd Full time

    Learning Port is an education provider that aims to transform “The Learning Experience” worldwide. Its core business is providing multimedia-rich educational content to local and international students from primary to secondary level Bachelor's or Equivalent


  • Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN. BHD. Full time

    SRG ASIA PACIFIC, Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of energetic, enthusiastic and creative...