Content Moderator- Japanese Speaker

2 weeks ago

Kelana Jaya, Malaysia GrowthFn Full time

Position Overview:
As a Content Moderator for our video platform, you will be responsible for ensuring that the content uploaded and shared by users adheres to our platform's guidelines and community standards. You will play a crucial role in maintaining a safe and positive environment for all users by reviewing and moderating various types of video content. This position requires working in rotational shifts, including night shifts, and entails rotational weekoffs.

1. Review and moderate user-generated video content to ensure compliance with platform guidelines, policies, and legal requirements.

2. Use content moderation tools and software to assess and analyze videos for potential violations.

3. Make accurate judgments and decisions based on established policies and guidelines, while considering cultural sensitivities and regional context.

4. Act promptly to remove or flag inappropriate content and escalate complex or sensitive cases to higher-level moderation or management.

5. Generate regular reports on moderation activities, including key metrics, trends, and insights to inform policy decisions and enhance user safety.

6. Maintain confidentiality and ensure the privacy and security of user data and sensitive information.

7. Work in rotational shifts, including night shifts, as per the assigned schedule.

8. Follow the rotational week-off schedule as assigned by the company.

Qualification:

- Bachelor's degree in a relevant field or equivalent work experience.
- over 22 years old.
- Proven experience in content moderation, preferably in a video-sharing or social media platform.
- Familiarity with online community dynamics, social media trends, and digital content consumption.
- Strong understanding of platform policies, community guidelines, and legal regulations concerning content moderation.
- Effective written and verbal communication skills to provide clear explanations and assistance to users.
- Knowledge of content moderation tools and software is a plus.

Pay: RM3,000.00 - RM3,300.00 per month

Ability to commute/relocate:

- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your Nationality
- Your current location
- Are you ok with working on rotational shift?
- what is your current salary
- what is your expected salary
- Notice period
- This position is under Teleperformance Malaysia, have you applied for it before?
- Are you willing to work on site in Kelana Jaya?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Content Moderation in BPO: 1 year (preferred)

**Language**:

- Mandarin (required)

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