Concierge
7 months ago
**Job Requirement**:
- Minimum SPM or equivalent
- Excellent communications skill for both written and verbal. Multiple language skills are preferred
- Able to work under pressure
- Self-starter, results oriented and also a team player
- Pleasant personality with good organisational skills
- Good problem solving skills
- Independent and self-motivated with good communication, presentation and interpersonal skills
- Delivers the basic standards and provide exceptional guest service at all times.
- To greet all guests in a service orientated manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Greeting and Welcoming of Hotel’s guest
- Personally and frequently verify that all guests are receiving the best possible service during check-in and check-out.
- Understands rate structure and promotional rates available.
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- Provides excellent service to internal customers as appropriate.
- Ensure all incoming correspondences which includes fax, mails, telexes and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
- Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
- Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
- Reports “Lost and Found” items.
- To be thoroughly conversant with the Front Office computer system.
- To be a source of information to both internal / external guests, giving best recommendation to food outlets, entertainment outlets, shopping venues etc.
- To coordinate with Front Desk personnel to facilitate the delivery of guest luggage to respective rooms.
- To assist and ensure all arriving and departing guests are promptly attended to by Bell Service personnel in carrying their luggage.
- To schedule meal breaks accordingly and to pay extra attention especially during busy hours.
- To ensure all guest’s luggage are properly tagged and stored.
- To ensure sufficient supply of stationeries, supplies and equipment and to initiate replenishment as and when necessary.
- To ensure that all Concierge equipment are properly maintained. To initiate a weekly maintenance schedule where appropriate as guidelines.
- To ensure function boards and other lobby posting are up to date and double check for spelling mistakes.
- To inspect and regularly conduct spot check the luggage store room to ensure all items are properly kept, tagged and accounted for.
- To supervise and direct flow of vehicle traffic at the hotel’s main entrance to avoid congestion.
- To render assistance in maintaining overall cleanliness of the hotel’s lobby and to seek assistance from Housekeeping department where necessary.
- Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
- Ensures guest comments are channelled to Chief Concierge / Assistant Chief Concierge for follow up.
- Responds to changes in the Front Office Department function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: From RM2,100.00 per month
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
**Language**:
- Bahasa (preferred)
- English (preferred)
-
Concierge Team Leader
6 months ago
Kuala Lumpur, Malaysia Hilton Full timeConcierge Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Concierge Team Leader
6 months ago
Kuala Lumpur, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Assistant Chief Concierge
6 months ago
Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time**JOB REQUIREMENTS** - Diploma in Management or any other related field - Excellent communications skill for both written and verbal. Multiple language skills are preferred - Able to work under pressure - Self-starter, results oriented and also a team player - Pleasant personality with good organisational skills - Good problem solving skills - Independent...
-
Concierge Assistant
6 months ago
Kuala Lumpur, Malaysia Lendlease Full timeConcierge Assistant - The Exchange, TRX If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. The Concierge Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not...
-
Chief Concierge
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 23154888 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge...
-
Concierge Executive
7 months ago
Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time**Duties and responsibilities**: As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a...
-
Assistant Manager
6 months ago
Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Concierge is responsible to assist the Front Office team in managing the guest service department as a successful...
-
Concierge
6 months ago
Kuala Lumpur, Malaysia JLL Full timeJLL supports the Whole You, personally and professionally. Job Summary The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest...
-
Lifestyle Virtual Concierge Manager- Mandarin
6 months ago
Kuala Lumpur, Malaysia Talent 24 Full time**If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.** We are looking for a Mandarin & Cantonese-speaking Luxury Virtual Concierge in Luxury Lifestyle Management. If you have a proven luxury...
-
Junior Concierge
8 months ago
Kuala Lumpur, Malaysia UOA Hospitality Full timeWe are looking for a reliable Junior Concierge to work at our Commercial Mall. THE JOBSCOPE - Greet caller, respond to inquiries from the callers in a professional manner. - Screen calls and transfer calls to the relevant extension correctly. - Handling complaints and record down in the complaint log book. - Assisting Advertising & Promotion department for...
-
Concierge
3 months ago
Kuala Lumpur, Malaysia HARTAMAS ASSET MANAGEMENT SDN BHD Full timea) To assist the Concierge/Building Manager/Asset Manager and/or its assigned Officer in supervising the day to day operation of the building; b) To attend to owner/tenant complaints and to answer all enquiries. c) To supervise and maintain the operation of all mechanical and electrical installations in the building in accordance with the requirements of...
-
Overnight Lifestyle Concierge
6 months ago
Kuala Lumpur, Malaysia Ten Group Full time**To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Luxury Virtual Concierge in the area of Luxury Lifestyle Management.**: If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure,...
-
Overnight Lifestyle Concierge
3 months ago
Kuala Lumpur, Malaysia Ten Group Full time**To complement our APAC team in Malaysia, we are looking for Concierge Experts that is fluent Mandarin & Cantonese speaking to join an award-winning, crisis-resistant travel and leisure company. This is fully remote working that gives you that work life balance that everyone wants!** If you have a proven luxury hospitality and/or Lifestyle Concierge...
-
Administration/ Front Desk Concierge
6 months ago
Kuala Lumpur, Malaysia Dentists Co Dental Clinic Full timeJob Opening as Administration/ Front Desk Concierge 1. Looking for an enthusiastic and willing to learn from 9.30am to 6.30pm 2. Speaks fluent Bahasa Malaysia and English to communicate with Doctor and Patients 3. Responsible in coming to work on time daily with 1 off day every week. 4. Allowance is given for good work ethics 5. Well versed in Computer...
-
Guest Service Officer
7 months ago
Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible for contributing to the smooth and efficient running of the Concierge within the Rooms Division. **Qualifications**: - Due to work permit restrictions, this position is open for Malaysian and Permanent Residents of...
-
Concierge Suria Klcc
6 months ago
Kuala Lumpur, Malaysia Suria KLCC Sdn Bhd Full timeDeliver high standards in customer services through efficient handling of enquiries, requests and complaints from shoppers, tenants, and the general public. **Responsibilities**: - Manage face-to-face enquiries, requests and complaints from shoppers, retailers and general public, and provide accurate advise on products, services and marketing activities...
-
Lifestyle Manager Dayshift
6 months ago
Kuala Lumpur, Malaysia Talent 24 Full timeWe are looking for a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build...
-
Overnight Virtual Lifestyle Manager
6 months ago
Kuala Lumpur, Malaysia Talent 24 Full timeWe are looking for a Mandarin & Cantonese-speaking Overnight Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to...
-
Virtual Lifestyle Manager
6 months ago
Kuala Lumpur, Malaysia Talent 24 Full timeWe are looking for a Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer...
-
Concierge
6 months ago
Kuala Lumpur, Malaysia Pavilion Kuala Lumpur Full time**Responsibilities**: To consistently provide quality and value-added services to visitors/ guests of the shopping centre in a gracious, attentive, courteous, and service-oriented manner which include the following: - Assist in promotional activities such as Gift Redemptions, contests, and follow-through necessary actions - Administer redemptions and rewards...