Concierge Executive
6 months ago
**Duties and responsibilities**:
As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.
**Key Responsibilities**:
**1. **Customer Service**:
- Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.
**2. Security and Access Control**:
- Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.
- Handle key management, access cards, and other security-related tasks.
**3. Units & Rooms Conditions Management**:
- Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
- Monitor common areas to ensure they are clean and well-maintained.
**4. Emergency Response**:
- Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
- Maintain emergency contact lists and procedures.
**5. Communication**:
- Maintain open and clear communication with tenants, and property management staff.
**6. Documentation and Reporting**:
Document check in, check out activities, booking fees and tenancy agreements.
**Qualifications and Skills**:
- High school diploma or equivalent (some positions may require higher education).
- Excellent interpersonal and communication skills.
- Strong customer service orientation and a friendly demeanor.
- Ability to handle stressful or emergency situations calmly and efficiently.
- Knowledge of property management software or tools (preferred but not required).
- Previous experience in a customer service, hospitality, or similar role is advantageous.
- Someone that has own transport, requires travelling based on the building assigned.
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