Bilingual Customer Service Executive

5 months ago


Kuala Lumpur, Malaysia Tujuh Bintang Holding Full time

We’re hiring
- B I L I N G U A L C U S T O M E R

S E R V I C E E X E C U T I V E
- Overall Purpose
We are looking for a Bilingual Customer Executive assisting our director to offer excellent customer service and after-sales support. You will create policies and procedures and standardized level of service is maintained for all customers.

As a Customer Executive in the Education Department, you will work one-on-one with Chinese families helping them develop their extracurricular activities and academic interests, plan for standardized test preparation, and develop skills for personal goal setting and achievement. You will also be trained to practice interview skills, build their college lists, brainstorm essay ideas, and help our clients to identify and achieve their personal development goals.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills, as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Requirements**:

- of the Bilingual Customer Service Executive_

BA from a university and extensive Excited about a dynamic work writing experience or related field environment and ability to work in a very collaborative manner

Excellent written and oral communication skills Experience working with Chinese students or in the education field

Highly self-motivated and able to meet preferred, but not required deadlines (Yeah, admissions deadlines)
Experience in customer service

Able to work well with students/parents /knowledge of mediation and conflict and families, build their confidence, and resolution techniques is preferable but encourage their ideas not required

Strong interest in education, and belief Fluent in Mandarin in the strength of mentorship
Possessing excellent product

Creating policies and procedures to knowledge to enhance customer standardise the service delivery support.

Conducting quality assurance surveys with customers and providing feedback to the staff.
- Compensation will be commensurate with skills and experience._

Company Introduction
Tujuh Bintang Holding is a locally Chinese families.. We also developed a incorporated company with a global training course built on developing presence in Beijing, Hong Kong and families’ confidence, personal
London since 2010. We specialise in development and expanding their facilitating business dealings, investment, own network. as well as providing training and education consultancy between China, UK The company has over 12 years of and Malaysia. experience helping Chinese students gain admission to many of the UK’s
We offer a full range of services for highest ranked boarding
Chinese clients looking to travel, study or schools/universities as well as invest in UK /Malaysia and experience the supporting family enterprises in their local culture to fullest. The service expansion abroad. We have grown to includes providing bespoke admission over 15 cities in China, serving over 100 services to International schools, British families in China with a combined net boarding schools and UK universities, worth of RMB 1 billion. In the end, our personalised concierge service, creation, our product, is the people, pre-orientation workshops, cross-cultural and we shape them through our family tours and work placements for personalised concierge services.

**Salary**: RM2,500.00 - RM3,000.00 per month

Schedule:

- Day shift

Ability to Commute:

- Kuala Lumpur (preferred)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (preferred)



  • Kuala Lumpur, Malaysia Bilingual Language Services Full time

    We are in the search of Bilingual Customer Service Agents who are fluent in English and Cantonese to become Over the Phone Interpreters. **Duties**: Excellent customer service skills are essential for effectively managing interactions with patients, healthcare professionals, and other stakeholders Interpreting and Medical terminology knowledges would be a...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from Home **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BilingualismMultilingual/Bilingual Customer Service/Translators- Chinese (Taiwan) - Japanese - Korean - German - Mandarin - Cantonese - Arabic - Spanish -...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive -Chat **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: customer contact management experience- Multilingual/Bilingual Customer Service/Translators- Chinese - Taiwanese - Japanese - Korean - Mandarin -...


  • Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from Home Key Skills: BilingualismMultilingual/Bilingual Customer Service/Translators- Chinese (Taiwan) - Japanese - Korean - German - Mandarin - Cantonese - Arabic - Spanish - Portuguese - Indonesian - Thai -...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from Home **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BilingualismMultilingual/Bilingual Customer Service/Translators- Chinese (Taiwan) - Japanese - Korean - German - Mandarin - Cantonese - Arabic - Spanish -...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Customer Service and Sales Representative **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative(Bilingual Advisor) **Location**:Remote (Work from home in Malaysia) **Category**: Full time position, 40 hours per week **Pay:M$3000-4000 MYR** **Company Overview** TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Wonders Full time

    **Summary**: We are on the lookout for an organized Client Operation Support (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Support (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills. **Duties and...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Night Shift (Permanent) **Industry**:Hotels / Restaurants / Airlines / Travel **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Relations Customer Service Japanese language Customer Management Korean Customer oriented Customer...


  • Kuala Lumpur, Malaysia Socium Full time

    **Customer Service Responsibilities** list: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...

  • Operations Executive

    4 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Math Teaching Assistant **Location**:Remote (Work from home in Malaysia) **Category**:Part-time, 15-20 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for a talented and...

  • Admin Customer Service

    5 months ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Globe Asia Services Sdn Bhd Full time

    Position **:Admin cum Customer Service** Salary : RM 2,400 +Commission Location : 27, Jalan Ambong 2, Taman Kepong, 52100 Kepong, KL Working Hour : 5.5 working days Job Responsibilities: - Attending to walk-in customers. - Coordinate maid handover with management team. - Arrange for MDW arrival / departure. - Support day-to-day office operations and...

  • Operations Executive

    5 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IFloss Dental Full time

    Job Title: Bilingual Front Desk ExecutiveIFloss Dental is seeking a highly skilled and bilingual Front Desk Executive to join our team. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental clinic.Key Responsibilities:Front Desk Operations: Manage the front desk,...


  • Kuala Lumpur, Malaysia Tekrecruiters Full time

    **Speaks Korean** Luxury Fashion Account Role - Customer Service Representative (Korean Bilingual) At least 6 months OF non-BPO customer-facing experience Work on-site Rotating shift Location - Cyberscape Gamma, Ortigas, Pasig City Salary - Up to 80k - 100k all in **Salary**: RM80,000.00 - RM100,000.00 per month 지원 질문: - Are you okay with...

  • Operation Executive

    4 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...


  • Kuala Lumpur, Malaysia BingX Full time

    **About BingX** - One of the head cryptocurrency exchanges! - An international digital service financial institution with branch offices in North America, Canada, the EU & Singapore. - One of the top 10 cryptocurrency trading platforms! - A crypto social trading exchange that offers spot, derivatives and copy trading services to more than 100 countries...