Bilingual Customer Service Executive

5 months ago

Kuala Lumpur, Malaysia Tujuh Bintang Holding Full time

We’re hiring
- B I L I N G U A L C U S T O M E R

S E R V I C E E X E C U T I V E
- Overall Purpose
We are looking for a Bilingual Customer Executive assisting our director to offer excellent customer service and after-sales support. You will create policies and procedures and standardized level of service is maintained for all customers.

As a Customer Executive in the Education Department, you will work one-on-one with Chinese families helping them develop their extracurricular activities and academic interests, plan for standardized test preparation, and develop skills for personal goal setting and achievement. You will also be trained to practice interview skills, build their college lists, brainstorm essay ideas, and help our clients to identify and achieve their personal development goals.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills, as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Requirements**:

- of the Bilingual Customer Service Executive_

BA from a university and extensive Excited about a dynamic work writing experience or related field environment and ability to work in a very collaborative manner

Excellent written and oral communication skills Experience working with Chinese students or in the education field

Highly self-motivated and able to meet preferred, but not required deadlines (Yeah, admissions deadlines)
Experience in customer service

Able to work well with students/parents /knowledge of mediation and conflict and families, build their confidence, and resolution techniques is preferable but encourage their ideas not required

Strong interest in education, and belief Fluent in Mandarin in the strength of mentorship
Possessing excellent product

Creating policies and procedures to knowledge to enhance customer standardise the service delivery support.

Conducting quality assurance surveys with customers and providing feedback to the staff.
- Compensation will be commensurate with skills and experience._

Company Introduction
Tujuh Bintang Holding is a locally Chinese families.. We also developed a incorporated company with a global training course built on developing presence in Beijing, Hong Kong and families’ confidence, personal
London since 2010. We specialise in development and expanding their facilitating business dealings, investment, own network. as well as providing training and education consultancy between China, UK The company has over 12 years of and Malaysia. experience helping Chinese students gain admission to many of the UK’s
We offer a full range of services for highest ranked boarding
Chinese clients looking to travel, study or schools/universities as well as invest in UK /Malaysia and experience the supporting family enterprises in their local culture to fullest. The service expansion abroad. We have grown to includes providing bespoke admission over 15 cities in China, serving over 100 services to International schools, British families in China with a combined net boarding schools and UK universities, worth of RMB 1 billion. In the end, our personalised concierge service, creation, our product, is the people, pre-orientation workshops, cross-cultural and we shape them through our family tours and work placements for personalised concierge services.

**Salary**: RM2,500.00 - RM3,000.00 per month

Schedule:

- Day shift

Ability to Commute:

- Kuala Lumpur (preferred)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (preferred)

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