Customer Service Representative(Bilingual Advisor)

2 weeks ago

Kuala Lumpur, Malaysia Think Academy MY Full time

**Job Title**:Customer Service Representative(Bilingual Advisor)

**Location**:Remote (Work from home in Malaysia)

**Category**:
Full time position, 40 hours per week

**Pay：M$3000-4000 MYR**

**Company Overview**

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.
- Think Academy_, the international brand of TAL, has established campuses in 7 countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, and Malaysia.

In addition to the core teaching services,_ Think Academy_ is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

**Key Responsibilities**:

- Little Red Book Operations
- Consultation Response

Promptly reply to customer messages within the account, flexibly respond to parents and guide them to leave valid contact information, improving account consultation efficiency and the ratio of valid users.

**Qualifications**:

- Fluent in both English and Mandarin (both spoken and written).
- Quick to learn and master the basic knowledge required for work, with some experience in graphic software.
- Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
- No work experience required

**Working hours：**
- Looking for Think Academy required for 2 different slots. You can only choose one time slot to work
- Night 9 pm to Early Morning 4am
- 4 am to 12 am

This is a Full-time position requiring 40 hours per week.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Application Process**:

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