Bilingual Customer Service

5 months ago


Kuala Lumpur, Malaysia Socium Full time

**Customer Service Responsibilities** list:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

Bajasa/Malay/English

Mandarin/English

Mandarin/Cantonese/English

Cantonese/English

Korean/English

Hindi/English

Thai/English

**Job Types**: Full-time, Permanent

Pay: From RM40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus



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