Bilingual Customer Service
5 months ago
**Customer Service Responsibilities** list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Bajasa/Malay/English
Mandarin/English
Mandarin/Cantonese/English
Cantonese/English
Korean/English
Hindi/English
Thai/English
**Job Types**: Full-time, Permanent
Pay: From RM40,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
-
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