Assistant Chief Concierge

1 week ago

Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

**JOB REQUIREMENTS**
- Diploma in Management or any other related field
- Excellent communications skill for both written and verbal. Multiple language skills are preferred
- Able to work under pressure
- Self-starter, results oriented and also a team player
- Pleasant personality with good organisational skills
- Good problem solving skills
- Independent and self-motivated with good communication, presentation and interpersonal skills.
- Customer service orientated and energetic.
- Good command of English and Bahasa Malaysia

**JOB RESPONSIBILITIES**
- Ensures that all Concierge employees deliver the Hotel's basic standard and provide exceptional guest service at all times.
- To greet all guests in a service orientated manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Greeting and Welcoming of Hotel’s guest.
- Personally and frequently verify that all guests are receiving the best possible service during check-in and check-out.
- Co-ordinates VIP movements with relevant Departments as advised.
- Understands rate structure and promotional rates available.
- Ensures that all Concierge employees are aware of current promotions, policies and other important information.
- Ensures that all Concierge employees are familiar with the hotel’s products and services.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensures that Concierge employees provide excellent service to internal customers as appropriate.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of all hotel’s guests.
- Ensure all incoming correspondences which includes fax, mails, telexes and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
- Ensure all reports and log book entries from previous shifts requiring pending actions are followed up accordingly.
- Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
- Submits all guests/employees incident reports.
- Spends time in Front Office areas to ensure that the Concierge section is managed well by the respective team member and deliver the basic standard.
- Supervise and delegate all Concierge personnel and ensuring adherence to all policies and procedures are strictly maintained. To arrange for substitution in cases of medical leaves, public holidays or absenteeism or during high occupancy.
- Conduct daily briefings before the start of the respective shifts. Highlight all activities for the day and ensure all Concierge personnel are fully informed.
- Act as a representative on behalf of the Hotel Management in attending to guest requests or even public’s complaints.
- Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.
- Ensures the strict control of Bellman’s Elevator keys.
- Reports “Lost and Found” items.
- Ensures that Concierge employees work in a supportive and flexible manner with other departments, in a spirit of “Team Work”.
- To be thoroughly conversant with the Front Office computer system.
- To ensure all arriving and departing guests are promptly attended to by Bell Service personnel in carrying their luggage.
- To ensure that the Doorman / Bellmen are prompt to open each and every car doors at the hotel main entrance.
- To coordinate with Front Desk personnel to facilitate the delivery of guest luggage to respective rooms.
- To schedule meal breaks accordingly and to pay extra attention especially during busy hours.
- To ensure all guest’s luggage are properly tagged and stored.
- To ensure sufficient supply of stationeries, supplies and equipment and to initiate replenishment as and when necessary.
- To ensure that all Concierge equipment are properly maintained. To initiate a weekly maintenance schedule where appropriate as guidelines.
- To ensure function boards and other lobby posting are up to date and double check for spelling errors.
- To inspect and regularly conduct spot check the luggage store room to ensure all items are properly kept, tagged and accounted for.
- To supervise and direct flow of vehicle traffic at the hotel’s main entrance to avoid congestion.
- To render assistance in maintaining overall cleanliness of the hotel’s lobby and to seek assistance from Housekeeping department where necessary.
- Responds to changes in the Front Office Department function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Assist Chief Concierge to oversee the punctuality and appearance of all Concierge employees, making sure that they wear th

  • Concierge

    3 days ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: CONCIERGE (Full time #539272) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** To be fully responsible for the successful day-to-day operation in the absence of the Chief Concierge. To assist the Chief Concierge in ensuring total quality management in all guest services provided by...

  • Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: CONCIERGE (Full time #539272)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryTo be fully responsible for the successful day-to-day operation in the absence of the Chief Concierge. To assist the Chief Concierge in ensuring total quality management in all guest services provided by Concierges, Bellmen, Doormen...

  • Assistant Chief Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    JOB REQUIREMENTS Diploma in Management or any other related field Excellent communications skill for both written and verbal. Multiple language skills are preferred Able to work under pressure Selfstarter, results oriented and also a team player Pleasant personality with good organisational skills Good problem solving skills Independent and selfmotivated...

  • Concierge Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    Concierge Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Concierge Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Concierge Team Leader

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    Concierge Team LeaderWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Chief Concierge

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23154888 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge...

  • Concierge

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    **Job Requirement**: - Minimum SPM or equivalent - Excellent communications skill for both written and verbal. Multiple language skills are preferred - Able to work under pressure - Self-starter, results oriented and also a team player - Pleasant personality with good organisational skills - Good problem solving skills - Independent and self-motivated with...

  • Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    Job Requirement: Minimum SPM or equivalent Excellent communications skill for both written and verbal. Multiple language skills are preferred Able to work under pressure Selfstarter, results oriented and also a team player Pleasant personality with good organisational skills Good problem solving skills Independent and selfmotivated with good communication,...

  • Concierge Assistant

    3 weeks ago

    Kuala Lumpur, Malaysia Lendlease Full time

    Concierge Assistant - The Exchange, TRX If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. The Concierge Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not...

  • Concierge Assistant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time

    Concierge Assistant - The Exchange, TRXIf you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. The Concierge Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner.Your role includes but not...

  • Concierge

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia 1mk Retail Sdn Bhd Full time

    Responsibilities Able to handle Information Counter / Concierge Counter in shopping malls. Respond promptly to customer enquiries and resolve complaint via phone or face-to-face contact. To monitor floor operations and oversee promotion setup and events performance. Handling all services/facilities provided at the Information Counter (baby stroller,...

  • Assistant Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Concierge is responsible to assist the Front Office team in managing the guest service department as a successful...

  • Concierge

    1 week ago

    Kuala Lumpur, Malaysia LiveIn Full time

    **Overview**: As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and...

  • Property Concierge Officer

    2 weeks ago

    Kuala Lumpur, Malaysia HARTAMAS ASSET MANAGEMENT SDN BHD Full time

    a) Provides assistance and administrative support to the Concierge Department. b) Supervise the daily activities of the Concierge Department. c) Ensure that all owners & guest enquires are handling in a professional, efficient manner. d) Provide world class service in the areas of tenant handling, information, eg: transportation, travelling, gourmet,...

  • Concierge

    2 weeks ago

    Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. Job Summary The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest...

  • Concierge Executive

    3 weeks ago

    Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    **Duties and responsibilities**: As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a...

  • Junior Concierge

    2 months ago

    Kuala Lumpur, Malaysia UOA Hospitality Full time

    We are looking for a reliable Junior Concierge to work at our Commercial Mall. THE JOBSCOPE - Greet caller, respond to inquiries from the callers in a professional manner. - Screen calls and transfer calls to the relevant extension correctly. - Handling complaints and record down in the complaint log book. - Assisting Advertising & Promotion department for...

  • Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

    Overview:As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure...

  • Concierge Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    Duties and responsibilities:As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a...