Ecommerce Sales Executive

2 weeks ago

Kuala Lumpur, Malaysia Airda Group Full time

**JOB DESCRIPTION**

**Are you a growth-oriented team player who wants to create a meaningful impact?**

**If so, join our team**

Airda Group is a fast-growing startup with customers in Malaysia and Singapore and ambitions to expand globally. Our mission is to discover and empower the true nature of businesses that progress humanity forward.

We build life-changing eCommerce brands in skincare, lifestyle, nutrition, and beyond, offering great value to our customers. Drawing from our firsthand business experiences, we aim to develop innovative technologies and platforms in the future that empower businesses to amplify their positive impact.

We're searching for a dynamic eCommerce Sales Executive to join our team.

You'll focus on **driving sales and managing customer support across various marketplaces and sales channels such as Shopee, Lazada, and Shopify for our Jolicare brand**, aimed at improving the lives of those with itchy and sensitive skin.

This position is perfect for those passionate about sales, eCommerce, and customer support who want to make a tangible impact on people’s lives.

**What you’ll do as an eCommerce Sales Executive**

**1. Customer Support and Interaction**
- Handle customer questions and concerns on all eCommerce channels, such as Shopee, Lazada, and Shopify.
- Ensure fast and helpful responses to deliver world-class customer experience.
- Continuously improve customer experience process.

**2. Optimize Sales On Marketplaces**
- Execute promotions, offers, and campaigns to boost sales on Shopee and Lazada.
- Keep product details up-to-date and monitor customer reviews.
- Engage with customers to build loyal fans
- Optimize storefront, product details, and images to improve conversions

**3. Market & Customer Analysis**
- Research and understand what customers truly want.
- Gather feedback and insights to improve business decisions.

Join us and create a meaningful impact together

**JOB REQUIREMENT**

**Skills and Qualifications**
- 1-year experience in managing online stores on eCommerce marketplaces such as Shopee and Lazada
- Fluent in English and Malay (both written and spoken)
- Proficient in Canva and other design tools
- Experience in digital marketing and design is a plus.
- Experience in running an online business is a plus.

**Preferred Soft Skills**
- Customer-Centric
- Adaptability and Flexibility
- Goal-Execution Power
- Creativity
- Independence
- Fast learner

**Airda Core Values**
- **Audience-centric**: We focus on understanding and meeting the needs of the people we serve, ensuring they're at the heart of everything we do.
- **Be trustworthy**:We believe in being honest, reliable, and true to our word, so to be someone others can always count on.
- **Keep growing**:Stay foolish, stay hungry. Yesterday's best is today's starting point.
- **Think global, think long-term**:We think about the big picture and how our choices today can affect tomorrow and the day after tomorrow.
- **Team win, we win**: When we work together and support each other, we all succeed and share in the victory.

**Airdarian Benefits**
- **Digital Claim**: We fund the purchase of essential work devices like laptops and mobile phones.
- **Health & Wellness Claim**: We fund your lifestyle, personal care, and healthcare services.
- **Continuous Learning Claim**:We back your passion for learning with support for courses and books.
- **Social Working Hub**:Our KL HQ is a collaboration, brainstorming, and team bonding space.
- **Remote-First Culture**: Work where you're most productive; we embrace flexibility, trust, and productivity.
- **Annual Bonus**: We reward outstanding performance, contributions, and commitment to our shared goals.

**What Makes Working at Airda Awesome?**
- **Innovative Impact**: At Airda, we're not just creating eCommerce brands; we're shaping future trends in skincare, lifestyle, nutrition, and beyond.
- **Dynamic Work Culture**: Enjoy a culture that thrives on creativity, collaboration, and forward-thinking.
- **Continuous Growth**:With our commitment to constant learning, every day at Airda is an opportunity to enhance your skills and grow your career.
- **Work-Life Harmony**: Flexible working hours, remote work opportunities, and our understanding of personal rhythms ensure you have freedom and balance.
- **Recognition & Rewards**: Your hard work never goes unnoticed. Celebrate milestones, achievements, and successes in an environment that values and recognizes your contributions.
- **Open Communication**:Our open-door policy and regular feedback loops ensure transparency, fostering trust and mutual respect among all team members.
- **Global Impact**:Be part of a team making a mark in local and worldwide markets.
- **Work Smart, Play Always**:We prioritize efficient and productive work while ensuring every task is approached enthusiastically and enjoyable.

**We Embrace Diversity**

Striving to build a global impact, we believe in the power of a diverse team uni

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