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Ecommerce Sales Executive

4 months ago

Kuala Lumpur, Malaysia Airda Group Sdn Bhd Full time

**Your Mission**: Optimize sales on our online stores on marketplaces such as Shopee and Lazada. Provide the best customer experience through all our sales channels and support marketing campaigns through market research.

**Your Profile**: Embrace challenges with a growth mindset, welcome feedback, and excel independently. Fluent in English and Malay, experienced in Shopee and Lazada marketplace management. Proficiency in Canva and marketing material design is a plus.

**Not Your Fit If**: Prioritize solo ideas, seek constant supervision, or resist stepping beyond comfort zones.
- Online Marketplace Management:

- Optimize sales performance on online marketplaces like Shopee and Lazada through promotions, campaigns, and related activities.
- Manage all communications with customers and admins on marketplaces.
- Contribute to successful campaigns by ensuring accurate product listings, monitoring reviews, and engaging with customers for brand loyalty.

**2. Enhance Customer Experience**:

- Address inquiries, concerns, and feedback professionally through various eCommerce sales channels.
- Cultivate positive customer interactions to exceed expectations and maintain high satisfaction levels.

**3. Support Marketing Campaigns**:

- Collaborate with the marketing team to infuse customer-centric approaches into campaigns.
- Enhance customer engagement, community building, and audience targeting to maximize campaign effectiveness.

**4. Market Research and Insights**:

- Conduct in-depth market research to understand customer preferences and trends.
- Gather and analyze customer insights to guide business decisions and identify improvement opportunities.

**; Requirements: - ATTITUDE**:

- Customer-Centric Focus: Committed to delivering exceptional customer experiences and building strong relationships.
- Enthusiastic and Goal-Oriented: Thrives on challenges and driven by achieving objectives.
- Independent and Adaptable: Capable of autonomous work and effective adjustment to changing circumstances.
- Creative Mindset: Demonstrates innovative thinking and consistently seeks optimization strategies.
**SKILLS**:

- Excellent interpersonal skills, proficient in spoken and written English and Malay.
- Experiences managing online marketplaces like Shopee and Lazada, enhancing customer experiences in the e-commerce landscape.
- Previous involvement in marketing campaigns, particularly customer engagement and community development.
- Proficiency in conducting market research, surveys, and analyzing customer data for meaningful insights.
**❌ NOT FOR YOU, IF YOU**:

- Prioritize personal ideas over team success.
- Depend on close supervision and micro-management for productivity.
- Seek a comfortable, unchallenging work environment.