Avp, Account Manager

6 days ago


Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is recognised as one of the top tier providers of Global Payments Solutions (GPS) services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.

We are now inviting qualified individuals to join this team in the role of **AVP, Client Account Manager**

**Principal responsibilities**
- Responsible to handle clients’ queries on all cash management products, queries on channel of delivery, checking of channel/ product related documents from overseas office, checking & forwarding completed related documentation to relevant team using the Bank’s transmission channels
- Identifying, initiating and implementing effective Global Payments Solutions (GPS) product solution initiatives around client needs that drive the acquisition of profitable new GPS business and growth of existing customers using higher - value GPS products;
- Acting as the point of contact for selected top tier Global Banking (GB) / Commercial Banking (CMB) clients, taking ownership on all payments and cash management related enquiries, offering customised service support and assisting clients in resolving all operational issues.
- Managing the customer service team to provide excellent domestic and regional customer service to meet clients’ increasing expectations.
- Liaising with/visit customers independently and making decision relating to customer’s daily operational issues. He/she is required to liaise with group offices to ensure a high standard of service is provided in Malaysia and across the region.
- Exercising broad discretion in carrying out his/her duties without making reference to his/her superior on day-to-day matters. He/she needs to identify customer needs and make decision relating to promotion/cross-selling of GPS products and other banking services where appropriate.
- Having close co-ordination with Product Team and Implementation Team in order to be updated on future releases/enhancements to GPS Products.
- Being in constant communication with GPS Sales team, updating the sales consultant on issues that require further hand-holding with the customer
- Ensuring all client enquiries are resolved to their satisfaction through intensive liaison with other departments locally and globally and establishing Service Level Agreements (SLAs) with internal departments.
- Securing business opportunities through cross-selling to expand the Bank’s market share of GPS. Maintaining a close relationship with clients through visits, courtesy calls and/or on the phone.
- Being creative and innovative in offering customised operational GPS solutions to customers within the constraints of the current systems/operations.
- Being very well-versed with policy and procedures changes to be in a position to provide sound advice to GPS customers.
Requirements
- A degree holder with at least 3 years’ experience in areas involving direct contact with large/multinational customers.
- Knowledge on payment flows, SWIFT messages, ability to discuss host to host solutions, ability to hold a conversation about SAP/Oracle and other ERPs.
- Have basic commercial banking experience (comprehension of cash flow, basic accounting and basic knowledge of banking).
- Possess strong drive and initiative with an exceptional commercial acumen to acquire new business.
- Be a team player and have a penchant for change. The incumbent must possess an affinity to be with customers and challenged to exceed customers’ expectations.

**You’ll achieve more when you join HSBC.**

**Issued by HSBC Bank Malaysia Berhad


  • Avp

    3 days ago


    Kuala Lumpur, Malaysia Aon Corporation Full time

    AVP **AVP, Health Solutions** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. **What the day will look...

  • Permanent Position

    2 months ago


    Kuala Lumpur, Malaysia Pan Asia Full time

    **Permanent Position-AVP, Data Management **-Maybank-KL Malaysia **About the Opportunity**: Role : AVP, **Data Management** Employment Type: Perm Client: Maybank Location: Kuala Lumpur, Malaysia Experience: 20+ years Age: Anywhere before 52 **Keyword: Informatica, Teradata, Hadoop, Unix, Data Science,ETL, etc** interested share resume **Sanjeev...

  • Permanent Position

    9 hours ago


    Kuala Lumpur, Malaysia Pan Asia Full time

    **Permanent Position-AVP, Data Management **-Maybank-KL Malaysia **About the Opportunity**: Role : AVP, **Data Management** Employment Type: Perm Client: Maybank Location: Kuala Lumpur, Malaysia Experience: 20+ years Age: Anywhere before 52 **Keyword: Informatica, Teradata, Hadoop, Unix, Data Science,ETL, etc** interested share resume **Sanjeev...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Jobs via eFinancialCareers Full time

    AVP, Strategic Planning & Management (GEGM) AVP, Strategic Planning & Management (GEGM) Great Eastern Malaysia Kuala Lumpur, Malaysia Posted 1 day ago Permanent Competitive AVP, Strategic Planning & Management (GEGM) The JobStrategic Planning & Preparation of ReportsAssisting CEO to prepare presentation slides for all strategy related work,including...

  • Avp

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Aon Corporation Full time

    AVPAVP, Health SolutionsAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeDay-to-Day...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionSome careers grow faster than others.If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

  • Avp

    3 weeks ago


    Kuala Lumpur, Malaysia Aon Corporation Full time

    Posting Description: **We are hiring AVP, H&B solutions!** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...

  • Avp

    6 days ago


    Kuala Lumpur, Malaysia Aon Corporation Full time

    Posting Description: **AVP, Health Solutions** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. **What...


  • Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...


  • Kuala Lumpur, Malaysia OCBC Bank Full time

    **Relationship Manager, Credit & Deposit (AVP)** **-** **(**240000O9**)** - To maintain and grow existing deposit portfolio and to deepen profitable relationships by providing proposition and advisory for commercial banking clients on their Cash Management. - To proactively review with clients to increase share of wallet by providing customized Cash...


  • Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    AVP - Accident & Health (GEGM) **Job Purpose** Managing the day to day operations of the Personal Accident and Health Underwriting with the objective of ensuring effective and efficient Underwriting process and Portfolio Management of the Accident & Health portfolio. **With The Job** - Oversee the end-to-end operations of Personal Accident and Health...


  • Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    AVP, Strategic Planning & Management (GEGM) **The Job** **Strategic Planning & Preparation of Reports** - Assisting CEO to prepare presentation slides for all strategy related work,including presentations and reports due to the board or Singapore office. - Liaising with the respective distribution channels to track and discuss their strategies. **Balanced...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job Description - AVP, Business Compliance QX) AVP, Business Compliance QX ) The role will be responsible to work with CFS R&P – Risk, Governance and Conduct (RGC) team to establish appropriate compliance and policy governance within CFS division, providing independent compliance gap analysis and advisory as well as review of key policies and...


  • Kuala Lumpur, Malaysia OCBC Bank Full time

    **AVP, Regulatory Advisory** **-** **(**230001LU**)** - Maintain vigilance over developments in the local regulatory environment to proactively manage the potential regulatory risk exposure of affected divisions/departments - Advise business/support units on compliance laws, rules and standards, including keeping them informed of the developments in this...


  • Kuala Lumpur, Malaysia OCBC Bank Full time

    **AVP, Regulatory Advisory** **-** **(**240000CR**)** - Maintain vigilance over developments in the local regulatory environment to proactively manage the potential regulatory risk exposure of affected divisions/departments - Advise business/support units on compliance laws, rules and standards, including keeping them informed of the developments in this...


  • Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    AVP, Personal Accident Underwriting - GEGM **Discover the GREAT in your career.** As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative,...

  • avp

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Aon Hewitt Full time

    AVP, Health SolutionsAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeDay-to-Day...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    AVP - Accident & Health (GEGM)Job PurposeManaging the day to day operations of the Personal Accident and Health Underwriting with the objective of ensuring effective and efficient Underwriting process and Portfolio Management of the Accident & Health portfolio.With The Job Oversee the endtoend operations of Personal Accident and Health Underwriting. Keep...

  • Avp, Martech

    5 days ago


    Kuala Lumpur, Malaysia OCBC Bank Full time

    **AVP, Martech** **-** **(**240000VJ**)** **Key Responsibilities** - Oversee the implementation and optimization of analytics tools and platforms (Adobe Analytics, Target, Audience) - Utilize advanced analytics and AI to measure / optimize campaign performance with MMP tools like Adjust, AppsFlyer. - Drive CRM integration and automation via Unica and...