Avp - Regional Implementation Manager (Commercial

2 weeks ago

Kuala Lumpur, Malaysia Citi Full time

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s **Treasury and Trade Solutions (TTS) **provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as **AVP - Regional Implementation Manager (Commercial Cards -APAC) - Hybrid** (Internal Job Title: Build Mgmt Specialist - **C12**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

**In this role, you are expected to**:

- To lead the implementation of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience.
- Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals).
- Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams.
- Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.
- Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions.
- Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral.
- Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow-moving deals.
- Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
- Lead meetings and coordinate activities of the cross-organizational implementation teams
- Chair the Board and Steering Committee meetings with all cross-functional team leads.
- Maintain solid relationships with key client and internal stakeholders.
- Partner with the client to escalate and manage critical issues to resolution.
- Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders.
- Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
- Lead testing and solution validation efforts to ensure the solution meets the client’s expectations and is line with contractual obligations and agreements.
- Ensure effective transition from project to production.
- Responsible for supporting the preparation of Request for Proposal responses; actively participate in prospective client presentations and demos.
- Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements.
- 6 - 8 years of experience
- Bachelors/University degree or equivalent experience
- Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects.
- Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees).
- Excellent Leadership skills: ability to promote team building and develop partnerships with other teams.
- Ability to analyze and solve complex problems, advanced influence skills.
- Self-starter and ability to take initiative in driving projects forward.
- Excellent organizational and planning skills.
- Excellent written and verbal communication skills.
- Excellent customer interaction and management skills.
- Negotiation and decision making/problem solving skill

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