Admin Customer Service

2 weeks ago

Kuala Lumpur, Malaysia Nove Marketing Sdn Bhd Full time

Generally, Admin Assistant duties include managing and distributing information within the office including third party where required. This typically includes answering phones, taking memos and maintaining files.
- Provide assistance in inventory management including warehousing management
- Prepare report and filing of documents.
- Provide logistic support to team members.
- Prepare quotation, invoices and other related tasks.
- Provide administrative support to the management team.
- Deliver a positive customer experience through prompt and well-structured responses to customer feedback, problems, queries or complaints.
- Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets etc.)
- Provide feedback to help improve processes and tools to increase efficiency of the team.
- Be a key team player and working closely with other departments (Logistics, Brand and Sales) to ensure strong communication and resolve issues quickly and effectively.

**Job Qualifications and Requirements**:

- Minimum Requirement -SPM, STPM.
- Well versed in Microsoft Office software (i.e. Microsoft Word, Excel, PowerPoint and etc.)
- Able to work independently with minimum supervision.
- Possess positive working attitude and pleasant personality.
- Willing to learn.
- Able to communicate in basic English, Mandarin / Cantonese and Bahasa Malaysia.
- Computer Literate in Word and Excel.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Question(s):

- Are you currently employed?
- When will you be available to begin work?
- Are you good at Microsoft Office software?

**Education**:

- STM/STPM (required)

**Experience**:

- Administration: 1 year (preferred)

**Language**:

- Bahasa (required)
- English (required)
- Mandarin (required)

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