Customer Service Admin Executive

6 months ago

Kuala Lumpur, Malaysia The I Quadrant Pte. Ltd. Full time

**JOB DESCRIPTION - CUSTOMER SERVICE ADMIN EXECUTIVE**

**Who Are We?**

We are a property education company that aims to create a community that connects investors who would like to role their wealth through real estate. We provide online and offline education in real estate investment and teaches our community how they can best optimize their portfolio to achieve their financial goals. As Singapore’s top real estate investor community, we strive to equip our community with data-driven insights to help them make informed investment decisions and build thriving portfolios.

An **Customer Service Admin Executive **plays an important role in documentations handling and also database upkeeping. Apart from that, this role is also involved in customer support and inquiries to ensure prompt feedback is being done to avoid any delay. Hence, also to provide efficient communication towards customer inquiries. On top of that, this role is a key touch point between the Company and clients to ensure their inquiries are promptly attended accordingly.

As part of our growth strategy, we are expanding our operations to Malaysia, with the aim of providing our clients with unparalleled service across the globe. We value **Integrity, Quality, Authenticity and Teamwork **towards achieving the Company’s goals and objectives in the right direction. We are looking for dynamic and motivated individuals who are ready to embark on a rewarding career with us. If you are passionate about the real estate industry and want to be part of a company that values innovation, professionalism, and excellence, then we invite you to join us on this exciting journey. Interested to know more about us? Come be a part of a team that is redefining the real estate industry, and take your career to new heights

**Salary**: RM3,500.00 - RM4,000.00 a month (Depending On Experience)

**Contract Type**: Full-time

**Experience**:At Least 3 years experience required in a relevant scope of work. No preference in race or gender, must be fluent in English.

**Roles and Responsibilities**:

- Handle day to day calls with Singapore clients and team members whenever required.
- Conduct reminder calls to Singapore clients
- Support Singapore teams in terms of sending out messages via certain platforms to respective people on any upcoming events etc.
- Sorting out and upkeeping data in the google sheet or microsoft excel sheets from time to time.
- Craft necessary messages such as greetings, appreciations, reminders or follow up notifications etc.
- Support leaders in terms of team welfare arrangements as when required from time to time.
- Any other ad hoc administrative tasks that required support when necessary.

**Skills & Abilities**:

- Able to multitask and prioritize work according to its importance.
- Detail oriented and being meticulous to maintain data reporting, etc.
- Good time management skill and able to meet the required datelines.
- Able to communicate well and speak with confidence in a precise manner
- Must be proficient especially in google sheets or excel sheets. Knowing how to work on basic formulas is also required.
- High sense of urgency and able to respond promptly to last minute administrative requirement
- Organizing skills especially in the administrative task in order to ensure all data is kept at its designated drives for easy access as when required.

**Personalities That Will Excel With Us**:

- Resourceful
- Great Communication Skills
- Has A Growth Mindset
- A Team Player
- Flexible & Able To Work In A Fast-paced Environment.
- Self Driven
- High Focused Mindset
- People Oriented
- Helpful
- Detailed Oriented
- Independent
- Positive Energy

**Location: CIMB Hub, Kenanga International, 26, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur**

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- How familiar are you in excel functions from scale 1 to 10?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

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