Customer Service Executive

1 week ago


Kuala Lumpur, Malaysia John Crane Full time

**Duties & Responsibilities**
- Prepare sales and service quotations for related products and services;
- Enter sales and service orders into SAP business systems;
- Monitor sales and service orders/expedite parts;
- Digitize documents to the server, i.e. test results, project files etc.;
- Assist in making GPN/BOM creation requests via I project, ECN, LPG, Kselect etc.
- Prepare shipping documentation and liaise with internal departments related to shipping.
- Prepare invoices and liaise with internal departments related to invoicing.
- Maintain excellent service and build good rapport with customers (inter-company & external)
- Provide technical support for the product marketing & training functions.
- Assist Finance department in chasing payments; and
- Perform other related technical support functions as assigned from time to time.
- A part of procurement to support expedites delivery and follow shipment status
- Involve office admin matters supporting
- By project and tasks basis assigned by manager

**Diversity & Inclusion**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

**The Individual**
- Bachelor’s degree in mechanical engineering or other business administration
- 3 years of experience as a Customer Service Engineer
- System Management (Microsoft & SAP/ERP)
- Good communication skills; to speak with customers complain/issues
- Fast feedback/response for customers
- Shipping documentation experience; international trading terms (TTP/Shipping process)
- Must deal with clients within Malaysia
- Mobilization standby to travel within Malaysia

**About Smiths**

**About John Crane



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