Retail Store Manager

3 weeks ago


Kuala Lumpur, Malaysia Lucca Vudor Full time

Lucca Vudor is a fashion-forward and rapidly-growing e-commerce company in Asia. As a member of the Lucca Vudor team, you will have the opportunity to join the pioneer team in shaping the future of leather shoes experience in Malaysia and beyond.

Lucca Vudor is seeking a dynamic and experienced Retail Store Team Lead to join our thriving team.

As the Retail Store Team Lead, you will play a crucial role in overseeing the day-to-day operations of our retail store, ensuring exceptional customer service and maximizing sales. If you are a motivated leader with a passion for retail and a proven track record of driving results, we want to hear from you

**Responsibilities**:

- Lead a team of retail associates by providing guidance, training, and motivation to achieve sales targets and deliver outstanding customer service.
- Monitor and maintain store operations, including inventory management, visual merchandising, and cleanliness to create a positive shopping environment.
- Foster a culture of excellence and teamwork, promoting a positive and inclusive work environment.
- Collaborate with the store manager to develop and implement strategies to drive sales growth and increase profitability.
- Handle customer inquiries, complaints, and escalations, ensuring prompt and satisfactory resolutions.
- Conduct regular performance evaluations, provide feedback, and identify development opportunities for team members.
- Assist in recruiting, interviewing, and onboarding new team members.
- Stay updated on industry trends, competitor activities, and market conditions to identify opportunities and make informed business decisions.

**Qualifications / Things we look out for**:

- Strong problem-solving skills and ability to think on your feet (retail knowledge and experience)
- Strong communication skills, such as the ability to lead team to provide exceptional customer service.
- Proficiency in using POS systems and other retail software.
- Flexibility to work evenings, weekends, and holidays as required.

**Salary**: RM2,000.00 - RM5,000.00 per month

Schedule:

- Holidays
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay

Application Question(s):

- Salary Expectations
- Earliest Start Date

Expected Start Date: 08/28/2023


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