Associate Director, Clinical Operations

6 months ago


Kuala Lumpur, Malaysia Novasyte Full time

Direct a team of clinical professionals to support and deliver clinical research projects in Singapore and Malaysia, ensuring that projects are effectively resourced and that teams are effectively trained and managed to deliver successful outcomes to customers. Work with senior leadership in formulating and executing effective strategic goals and objectives to support growth and enable operational alignment with organizational priorities.

Essential Functions- Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning and directing work, appraising performance and guiding professional development, rewarding and disciplining employees, addressing employee relations issues and resolving problems.- Direct the hiring and selection process for clinical staff by participating in the interviewing process. Ensure that new employees are properly onboarded and trained.- Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.- Allocate resources to clinical research projects by assigning staff to clinical studies that are appropriate based on their experience and training.- May participate in coordinated resourcing process. Manage the quality of assigned staff's clinical work through regular review and evaluation of work product. This review may include review of written materials, soliciting internal and external customer feedback, and review of project assignment completion.- Identifies quality risks and issues and support appropriate corrective action plans.- Ensure that staff is meeting defined workload, quality and budget metrics through regular review and reporting of findings as outlined by senior management.- May collaborate with other regional and/or global clinical and client teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.- Participates in corporate or organizational quality or process improvement initiatives.- May act as a client liaison in day-to-day relationship governance, escalations and other client-facing initiatives.- Manage other managers

**Qualifications**:
- Bachelor's Degree in scientific discipline or health care preferred.- At least 7 years prior clinical trial experience including experience in a management/leadership capacity or equivalent combination of education, training and experience.- Advanced knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).- Knowledge of clinical research financial parameters and project financial tracking and accounting methods.- Strong leadership skills.- Effective presentation skills.- Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.- Written and verbal communication skills including good command of English.- Excellent organizational and problem solving skills.- Effective time management skills and ability to manage competing priorities.- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at



  • Kuala Lumpur, Malaysia Novo Nordisk Full time

    Clinical Research Associate **Category**:Clinical Development**Location**:Kuala Lumpur, Kuala Lumpur, MY- **Joining a Talent Pipeline in Novo Nordisk**- **About the department** - The Clinical, Medical, and Regulatory (CMR) department is one of the key functions that enable the business strategy through the effective execution of functional goals, in the...

  • Clinic Associate

    6 months ago


    Kuala Lumpur, Malaysia Hisential Clinic Full time

    **Join Our Team: Clinic Associate at Hisential, Kuala Lumpur** **Are you eyeing to build your path in healthcare?** If you are looking to transition to the healthcare sector, look no further. Hisential is looking to hire a passionate Clinic Associate who can thrive in a dynamic healthcare environment and is eager to make a positive impact on patient...


  • Kuala Lumpur, Malaysia IFloss Dental Full time

    Clinic Operational Manager **Position**:Clinic Operational Manager **Reports To**:Clinic Director **Job Overview**: **Key Responsibilities**: **Operational Management**: - Oversee daily operations of all three clinic branches to ensure efficiency and effectiveness. - Coordinate with different departments to streamline processes and improve patient...

  • Back Office Associate

    8 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    Are you prepared to step into a key role that merges language proficiency with operational excellence? BID Operations is in search of a Back Office Associate proficient in both Mandarin and English to contribute to our esteemed operations. As a Back Office Associate, your role will be pivotal in ensuring impeccable client support and operational efficacy....


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Reporting to the Associate Director, Investor Operations, a list of your responsibilities will include: - Complete daily deliverables, with quality while following company and department policies and procedures relating to investor registration, dealing, reporting and cash - Strive to complete deliverables within Service level agreements, escalate any...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company Description **About MUFG Investor Services**: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **What A Day Looks Like**: ***: - **Daily Funding reviews and processing.** ***: - **Daily data reconciliation and generation of reports.** ***: - **Statistics collation and analysis.** ***: - **Identify, analyse, and report abnormal funding situations or issues.** ***: - **Risk Analysis from a Funding Standpoint.** ***: - **Case...


  • Kuala Lumpur, Malaysia Royal Bank of Canada Full time

    **Job Summary** - The GRM Operational Risk Advisory & Oversight team is responsible for providing independent and objective oversight of operational risk management for all RBC businesses in the AsiaPac Region. This includes the activities of the WMA; I&TS; P&CB and CM business Segments that have a presence in APAC as well as the operation and activities...


  • Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Associate Director of Sales is responsible to assist in providing leadership in all selling activities within the hotel, working closely with the...

  • Associate Director

    6 months ago


    Kuala Lumpur, Malaysia Willis Towers Watson Full time

    **The Role** As an Associate Director in the Executive Compensation and Board Advisory (ECBA) Practice of Willis Towers Watson’s Work & Rewards Business, you will perform the following job responsibilities: - Contribute to sales and business development efforts for Work & Rewards consulting business focusing on the area of ECBA - Serve as Project Manager...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...

  • Nurse/clinic Assistant

    6 months ago


    Kuala Lumpur, Malaysia KLINIK MEDIPULSE KEPONG Full time

    i. Registering patient information, and answering telephone inquiries from patients and others ii. Collects, verifies, records, and maintains data on clinical activity iii. Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records, and enters patient data into files and automated...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...

  • Nurse/clinic Assistant

    6 months ago


    Kuala Lumpur, Malaysia KLINIK MEDIPULSE KEPONG Full time

    i. Registering patient information, and answering telephone inquiries from patients and others ii. Collects, verifies, records, and maintains data on clinical activity iii. Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records, and enters patient data into files and automated...


  • Kuala Lumpur, Malaysia Careclinics Health Services Sdn Bhd Full time

    Order and keep stock of medication and manage clinic tasks - Manage daily clinic operations, filing system and cleanliness - Update and document all medical care is given to the patients. - Deal with inquiries to provide non-clinical advice and information on clinic services - To perform daily billing management and ensure all transactions are tallied with...


  • Kuala Lumpur, Malaysia Affin Bank Full time

    Associate Director, Client Coverage **Create your future with Affin! You too can make a difference.** Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. Assist Director, Client Coverage with the following: - Acquire...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking...


  • Kuala Lumpur, Malaysia RF Staffing and Outsourcing Solutions Sdn. Bhd. Full time

    Responsibilities: - Initiate investigator site activities, including collection and submission of regulatory documents to Ethics Review Board and Competent Authority, communicate and negotiate budgets and contracts with site, track and ensure site compliance to required effectively drive timelines aligned with company priority. - Communicate with sites,...


  • Kuala Lumpur, Malaysia Organon Full time

    **The Position** The Organon Global Procurement & Supplier Management (GPSM) organization partners with the business to develop and implement innovative and fit for purpose sourcing strategies, external partnerships, and robust supplier management to maximize value for Organon. To secure continuous alignment and support to our EM business-partners, we are...

  • Associate Director

    7 months ago


    Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: Accounting Firm (Global) - Position Title**:Associate Director/ Director (Tax)**: - Working Location: Central (Hybrid Working) - Working Hours**:5 days, Monday - Friday (8:45 AM - 5:30 PM)**: - Salary Package**:Basic + Twice Yearly Bonus**: - Duration: Permanent **Key Responsibilities** - Build and maintain client...