Account Manager, Medical

2 weeks ago


Kuala Lumpur, Malaysia BD Malaysia Full time

Job Description Summary

Our Account Manager is expected to work closely with the respective Key Account Manager and play a strategic role in managing high impact opportunities within the sales channel vertical. The success of this role will rely largely on your ability to maintain key relationships, and lead the execution of critical processes within the sales process.

**Job Description**:
Key Result Area

Maintain Strategic Relationships with Our Customer Accounts
- Proactively engage with existing customers to maintain strategic relationships
- Anticipate potential service problems and actively work towards addressing them
- Consolidate related data on customer satisfaction to drive better solutioning and recommendations
- Actively seek to understand the assigned account’s strategic priorities and developing appropriate value-added programs for them with a focus on holistic solution selling (i.e., packaging complementary products across business units as a holistic solution)
- Successful attainment of relevant customer specific KPIs (e.g., customer satisfaction rate, account penetration rate)

Ongoing Fulfillment and Delivery
- Accountable for the regular order-taking, fulfilment, and delivery post-conversion for assigned accounts
- Provide valuable insights on development of sales strategies to better meet customer needs prioritising a shift to holistic solution selling
- Successful attainment of account specific KPIs (e.g., improvement in sales margins, successful order fulfillment and deliveries, etc.)

Manage Distributor Performance
- Cultivate and build strategic relationships across a network of distributors to ensure fulfilment of customer orders
- Provide functional leadership to distributor salesforce teams in day-to-day demand generation
- Train and motivate distributor salesforce teams
- Successful attainment of distributor related KPIs (e.g., order accuracy rate, inventory turnover rate, etc.)
- Strong stakeholder (i.e., distributor salesforce teams) support and collaboration.

Provide Insights on Sales Landscape and Forecast
- Provide valuable insights to sales forecasts as inputs into the overall demand planning and the Sales, Inventory and Operations Planning (SIOP) processes
- Analyse sales and industry trends and make appropriate recommendations to the KAM in an effort to ensure long-range planning needs pertaining to one’s area of responsibility are met
- Provision of accurate and timely forecast inputs and analysis reports that allows for long-range planning by the leadership team (e.g., KAM, NSL)

Primary Work Location

MYS Kuala Lumpur - Damansara Heights

Additional Locations

Work Shift


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