Branch Service Center Manager

4 weeks ago


Putrajaya, Malaysia GENESIS MILLENIUM FALCON SDN BHD Full time

Branch Service Center Manager

岗位职责与要求:

一、 服务督导

岗位定义:管辖范围内门店人员培训,负责投诉及突发问题处理、上报、解决,负责门店日会&周会&月会组织和召开,负责范围内门店现场检查及管理工作。

服务督导主要工作:

①门店管理:门店检查、现场问题处理、流程优化、顾客体验改进

②业务管理:总部公告下达、咨询与受理、维修管理、备件管理、顾客隐私管理、临时及突发问题处理

③人员管理:门店人员配置及排班监控,店长能力评估,门店培训

④门店运营点检:基于门店Checklist检查店面环境、品牌形象、人员等

⑤业务SOP点检:基于业务SOP,检查用户接待、系统操作、物料使用、方案沟通、用户取机等业务受理;基于业务场景,对网点的退机、换机、寄修、预约、上门等规范进行检查

⑥服务指标点检:基于KPI完成情况,对门店关键服务指标存在的问题进行根因分析、反馈、支撑服务经理制定改善方案、并督促门店持续改善;对改善过程和结果负责;

JD for service supervisor:
Education: SPM or above

Working experience: at least 1 years relevant working experience

Age: under 35 years old

Language: Malay, English, Chinese

Office space: Xiaomi Authorised Service Centre Putrajaya

Can accept temporary work arrangement, love Xiaomi culture and recognize Xiaomi products.

ESSENTIAL FUNCTIONS

1. Supporting for managing and executing ESC service store regulation management;
2. Review and supporting the AIOT service supplier management;
3. Assisting the service operation of KPI review and Pending claims processing;
4. Output weekly service operation result and the summary of improvement;
5. To assist finishing the workload by country service manager/Regional Manager

**Salary**: RM4,000.00 - RM6,000.00 per month

Schedule:

- Holidays
- Monday to Friday
- On call

Supplemental pay types:

- Attendance bonus

Ability to commute/relocate:

- Putrajaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Service Center: 1 year (required)

Shift availability:

- Day Shift (required)

Willingness to travel:

- 25% (required)

Expected Start Date: 10/01/2023



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