Freight Forwarder Officer

7 months ago

Johor Bahru, Malaysia hi lift global pte ltd Full time

**Duties & Responsibilities**:

- Receive, review and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system and obtaining consular releases as well as other government agency releases as appropriate.
- Promote positive relationships by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
- Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
- Process bills of lading and provide clear instructions to the team or 3rd party for handling each shipment.
- Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations.
- Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use and setting profit margins for individual shipments.
- Review and monitor all Shipper Export Declaration rejections, requests for information from client and any government agency as well as other correspondence.
- Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to client, co-workers and third parties in a clear, concise and timely manner.
- Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility.
- Identify, investigate and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert client to special areas of concern or potential problems in the shipping process.
- Handle specialized accounts and equipment beyond the scope of a Freight Forwarder

Pay: From RM2,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

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