Regional Customer Care Manager- South Asia

3 weeks ago


Kuala Lumpur, Malaysia Zenyum Full time

**About Zenyum**

Zenyum is one of Asia’s largest consumer brands in the making.
**We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to
**create a place that you will want to show up for every single morning**, and create products that make you smile more.

**Join us in our mission to spread smiles across Asia**

Zenyum is looking for a Regional Customer Care Manager
- South Asia, to spearhead the division to greater heights.

Your role will be to ensure the Customer Care division attains excellent CSAT and NPS scores through excellent customer service. Achieve month-on-month revenue growth in one of the core product categories through the provision of best-in-class customer experience.

Working with regional counterparts across Asia, this role will also involve progressive and strategic roadmap developments as our organization continues to grow.

**Responsibilities**:

- Oversee the Customer Care division in Zenyum’s markets in South Asia, setting up and driving overall performance KPIs.
- ** Customer Service Metrics**: Monitor and improve CSAT scores, NPS scores, average response time, and average resolution time, among other customer service metrics.
- **Customer experience**: Review and improve the various touchpoints of the customer care lifecycle journey for our flagship invisible braces starting from post-sales handover
- ** Revenue driving**: Increase the rate of cross-selling with our consumer products line as a result of excellent customer Experience
- ** Team Management**: Responsible for hiring and retaining top-performing customer care teams across the region for excellent service-level maintenance.
- ** Quality**: Responsible for quality of service across the region through communication strategies with our customers and Partner Clinics with updated

**Requirements**:

- Minimally a **Bachelor's Degree with at least 4 years of experience** in a similar role (customer service team manager)
- Team leading experience
- Advantageous to possess experience in the FMCG/E-commerce sector and familiarity with Salesforce or similar CRM software.
- Fluent in English to communicate effectively with senior management and stakeholders locally and regionally.
- Comfortable undertaking a hands-on role in a fast-paced work environment.



  • Kuala Lumpur, Malaysia British Council Full time

    Communications Manager, South East Asia **Date**:28 Jul 2023 **Location**: Kuala Lumpur, East Asia, MY **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...


  • Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    We are looking for an Associate Manager based in Kuala Lumpur, Malaysia to develop ZALORA's Fashion category. The primary focus of this role is to drive the growth of the category and build long term brand partnerships through improving the experience for both brands and customers. This is a unique, exciting opportunity to influence minds and make an impact...


  • Kuala Lumpur, Malaysia Travelex Full time

    Responsible for managing FX risk across South Asia while adhering to Group policies and instructions as well as assisting in expanding the Treasury solutions available to Travelex.


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Malaysia lesaffre Full time

    Job area IT Category Baking Location Kuala Lumpur, Malaysia Contract type Permanent Contract Experience 5 to 10 years Job description Functional coordinator of the IT head of all sub regions of Asia Pacific. Ensure the group IT policies and procedures are correctly followed, especially on security. Ensure the Group IT strategy is well implemented within...


  • Kuala Lumpur, Malaysia Kongsberg Gruppen Full time

    Kongsberg Gruppen **Sales Manager, Fishery, Asia Region**: Holdingselskaper We are looking for a high - performing Sales Manager to handle sales of Simrad branded products in the Asia region, to be based in Kuala Lumpur office. **Responsibilities** - We are seeking an energetic, outspoken, and well-organized person for a new sales position within fishery...


  • Kuala Lumpur, Malaysia Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home...


  • Kuala Lumpur, Malaysia MetLife Full time

    All Together Possible - We're united by purpose, guided by empathy and inspired by our unique backgrounds and perspectives to make a difference in the lives of our customers, communities and the world at large. MetLife in Asia has adopted a nimble approach to each market across the region and has successfully established a diversified geographical...


  • Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    We are looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop ZALORA’s Beauty category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora. This is a unique, exciting opportunity to influence minds and make an impact at ZALORA **Responsibilities**: - Monitor...


  • Kuala Lumpur, Malaysia International Federation of Red Cross and Red Crescent Societies Full time

    **Vacancy No.** S03992 **Contract Type** National **Application Deadline** 19-Jul-2023 **Job Posted on** 04-Jul-2023 **Country** MALAYSIA **Duty Station** Kuala Lumpur **Duty Station Status** N/A **Duration** 12 **Accompanied Status** N/A **Grade** National Staff **Organizational Context**: The purpose of the regional offices (RO) is to...


  • Kuala Lumpur, Malaysia Aurora Talent Full time

    **Location**: Kuala Lumpur Job type: Permanent Job ref: 33449 Published: 8 months ago Startdate: 22 March 2023 - 22 April 2023 We partnered with a Global Chemical Manufacturer, they are seeking a proven Regional Sales Manager to join their KL operation team. This regional sales & marketing manager is a key role in a commercial team of the Asia business...


  • Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    **Description** We are looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop the ZALORA’s Lifestyle (Home & Living) category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora. This is a unique, exciting opportunity to influence minds and make an impact at...

  • Sales Executive

    6 days ago


    Kuala Lumpur, Malaysia EZEE TECHNOSYS (M) SDN BHD Full time

    eZee Hotel System is the #1 Hotel-tech provider in the South Asia region, and the #2 hotel PMS in the world. eZee was founded in 2006 and acquired by Softbank-backed Traveltech unicorn, Yanolja in 2019. As the APAC regional office, eZee Malaysia takes care of Malaysia and Southeast Asia hotel customers. We are the hospitality technology providers that...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Key Responsibilities** - Develop and implement sales plans and strategies to achieve sales targets and objectives in Southeast Asia. - Build and maintain strong relationships with existing and prospective distributors, providing support, training, and guidance as needed to ensure alignment with company objectives. - Conduct regular business reviews with...


  • Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    **About the Company** Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok...

  • FP&A Regional Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Financial Planning and Analysis:Aid in the planning, budgeting, and forecasting activities for Asia.Support the consolidation and examination of Asia's financial outcomes for reporting objectives.Take charge of developing budget and forecast templates.Oversee system inputs (BPC, Power BI).Collaborate closely with Global and APAC teams, ensuring compliance...

  • FP&A Regional Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Financial Planning and Analysis:Aid in the planning, budgeting, and forecasting activities for Asia.Support the consolidation and examination of Asia's financial outcomes for reporting objectives.Take charge of developing budget and forecast templates.Oversee system inputs (BPC, Power BI).Collaborate closely with Global and APAC teams, ensuring compliance...


  • Kuala Lumpur, Malaysia Hearlife Centre Sdn Bhd Full time

    **Job Summary** **About Us**: HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia. HearLIFE Hearing Care Centre offers...

  • Order Management

    13 hours ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Malaysia Aurora Talent Full time

    Job type: Permanent Contact name: Rebecca Aw Job ref: 33625 Published: 27 minutes ago Product Manager **Fulltime | Permanent | Hybrid | KL-Malaysia** - Our client is South-east Asia leading job portal based in Singapore with presence in Malaysia and Philippines. **Key Responsibilities** - Delivering successful customer-centric products and solutions...